Medical Office Assistant

**Job Title**: Medical Office Assistant

**Location**: Torrent (Sage Meadows) Medical Centre (#240 - 2971 136 NW Calgary AB)

**Job Type**: Full-time, Permanent

**Job Summary**:We are seeking a dedicated and experienced Medical Office Assistant to oversee the day-to-day operations of our Medical clinic. A Medical Office Assistant plays a crucial role in ensuring the smooth operation of the Medical clinic.

**Administrative Duties**:
**Patient Reception**: Greet and check in patients, ensuring they complete necessary paperwork and have a positive first impression of the office.

**Appointment Scheduling**: Manage patient appointments, including scheduling, rescheduling, and cancellations.

**Medical Records Management**: Maintain patient records, ensuring they are accurate, confidential, and up-to-date.

**Billing and Coding**: Assist with medical billing and coding tasks, including verifying insurance information and submitting claims.

**Insurance Verification**: Verify patient's provincial insurance coverage and benefits, explaining them to patients when necessary.

**Front Desk Operations**: Answer phones, respond to inquiries, and direct calls to the appropriate healthcare professionals.

**Inventory Management**: Order and maintain office supplies and equipment as needed.

**Payment Processing**: Collect co-payments and payments from patients, as well as reconcile daily financial transactions.

**Data Entry**: Enter patient information and medical records into electronic health/medical record (EHR/EMR) systems accurately.

**Filing and Organizing**: Keep office files, documents, and medical records organized and easily accessible.

**Clinical Duties**:
**Vital Signs**: Record and document patients' vital signs such as blood pressure, pulse, temperature, and weight.

**Assisting with Examinations**: Prepare examination rooms, assist healthcare providers during exams, and clean and restock rooms after use.

**Specimen Collection**: Assist Nurse/Doctors to Collect and prepare specimens for laboratory testing.

**Patient Education**: Provide basic patient education on topics like medications, procedures, and post-treatment care.

**Medical Equipment Maintenance**: Ensure medical equipment is clean, functional, and properly sterilized.

**Communication and Customer Service**:
**Patient Communication**: Interact with patients and their families in a professional, compassionate, and empathetic manner.

**Provider Communication**: Act as a liaison between patients and healthcare providers, relaying messages and ensuring clear communication.

**Referral Coordination**: Assist in coordinating patient referrals to specialists when needed.

**Problem Solving**: Address patient concerns and resolve administrative issues effectively.

**Regulatory Compliance**: Stay up-to-date with medical office regulations and compliance requirements.

**Technology Proficiency**:
**Electronic Health/Medical Records (EHR/EMR)**: Be proficient in using EHR/EMR system for patient data management.

**MS Office Software**: MS Word, Excel, Power point, etc.

**Qualifications**:
**Education**: Medical Office Assistant certification.

**Medical Knowledge**: Basic knowledge of medical terminology, procedures, and healthcare systems.

**Interpersonal Skills**: Strong communication and interpersonal skills, with a focus on patient care and customer service.

**Organizational Skills**: Excellent organizational skills to manage patient records and administrative tasks efficiently.

**Attention to Detail**: High level of accuracy and attention to detail in all tasks, including data entry and record-keeping.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Extended health care
- Vision care

Work Location: In person