Café Manager

**Job Title: Full-Time Café Manager**

**About the Role**:
We’re looking for an experienced and enthusiastic Café Manager with experience in espresso base coffee making and other drinks to lead our front-of-house team. If you’re passionate about specialty coffee, creating memorable customer experiences, and fostering a positive work environment, this could be the perfect opportunity for you.

**What You’ll Love About Working With Us**:

- A welcoming, inclusive workplace where diversity is celebrated.
- An environment that encourages innovation, collaboration, and initiative.
- Continuous opportunities for learning and personal development.

**What You Bring to the Table**:

- Solid barista skills or a genuine desire to learn and grow in the craft coffee world.
- A warm, approachable personality and a focus on hospitality.
- The ability to multitask, stay calm under pressure, and lead by example.
- A proactive attitude toward cleanliness, safety, and organization.
- Previous experience with third-wave coffee is an asset.

**Position Overview**:
As our Café Manager, you will lead the daily operations of the café while mentoring and supporting your team. You’ll set high standards in customer service, quality control, and health and safety compliance, while maintaining a workplace culture that’s fun, inclusive, and team-driven.

We believe leadership means working alongside your team, not above them. Your primary role is to empower your staff with the tools, training, and encouragement they need to succeed. You’ll be present, hands-on, and actively involved in daily service and operations.

**Key Responsibilities: Team Leadership & Communication**
- Ensure management coverage by coordinating shifts with supervisors or team leads.
- Promote open communication and team engagement through regular one-on-one conversations and digital platforms (e.g., Slack).
- Clearly communicate procedural updates and product changes.
- Foster a culture of respect, equity, and accountability by ensuring all staff are familiar with internal policies including health and safety, workplace harassment, and accessibility.

**Hiring & Training**
- Oversee hiring, onboarding, and training of all new employees.
- Follow structured onboarding checklists to ensure new team members are properly integrated.
- Ensure compliance with all mandatory training.

**Customer Experience**
- Champion a service-first mindset and uphold an exceptional guest experience in every interaction.
- Address customer feedback and service issues promptly and professionally.
- Empower staff to resolve minor service concerns on the spot, with guidance when needed.

**Product & Quality Control**
- Maintain high standards for product presentation, preparation, and safety.
- Ensure all food and beverages are handled in line with safe food handling regulations.

**Daily Operations**
- Use customized checklists to maintain a clean, organized, and well-stocked store.
- Ensure that all operational tasks are completed consistently and thoroughly.

**Scheduling**
- Publish staff schedules at least two weeks in advance.
- Manage team availability and time-off requests using scheduling software
- Ensure labour compliance with government regulations and control staffing levels based on business needs.

**Inventory & Ordering**
- Place regular orders with approved suppliers to avoid stock shortages and reduce waste.
- Implement clear product labelling and rotation systems to maintain freshness.

**Documentation & Compliance**
- Maintain a manager’s log for recording daily issues, team notes, and any disciplinary actions.
- Complete all monthly reporting requirements, including inventory counts, health and safety updates, and cash handling records.

**How to Apply**:
If this sounds like the opportunity you've been looking for, we’d love to hear from you Please send your resume and a short cover letter telling us why you're the right fit.

We are proud to be an equal opportunity employer and welcome applicants of all backgrounds, experiences, and identities. We are committed to building a workplace that reflects the diversity of our community.

Pay: From $23.00 per hour

Expected hours: No more than 44 per week

Additional pay:

- Tips

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-07-23