Admissions Officer

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

Please note, there are multiple vacancies available.

**About Western**:
**About Us**:
**Responsibilities**:
**Qualifications**:

- Education:
- Undergraduate degree, preferably from Western University
- Experience:
- 3 years’ progressive customer service and administrative experience in a post-secondary environment
- Experience in student recruitment, admissions or counseling services preferred
- Previous experience working with PeopleSoft or comparable Higher Education database and document imaging software would be an asset
- Knowledge, Skills & Abilities:
- Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
- Ability to work well under pressure and handle conflicting priorities in a fast paced environment with frequent interruptions
- Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
- Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner
- Judgment, analytical and problem solving skills with a consultative and collaborative approach to address issues and opportunities skills and an ability to exercise judgment within established guidelines
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Ability to process information with high levels of accuracy
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Professional manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
- A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset
- Intermediate computer skills in Microsoft Office and word processing of 60 wpm
- Flexibility to work outside of regular business hours and travel on occasion

**Western Values Diversity**:
**Please Note**:
Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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