Admissions Officer

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

**About Western**:
**About Us**:
The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

**Responsibilities**:
The Admissions Officer (Pathways) supports Western in the recruitment and admission of Year 1 international applicants to the University’s undergraduate degree programs while ensuring that Western’s admission standards are met. The Pathway Admissions Officer is responsible for the academic evaluation of Undergraduate English as a Second Language (ESL) Pathway applicants to Western, offer processing and administrative functioning between Undergraduate Admissions and two ESL partners, primarily the Western English Language Centre, and also the Fanshawe College ESL program. The Admissions Officer will provide exemplary customer service, while implementing Senate policies governing admission and transfer credit.

**Qualifications**:
**Education**:

- Undergraduate degree
- Undergraduate degree from Western University preferred

**Experience**:

- 3 years’ progressive customer service and administrative experience in a post-secondary environment
- Experience in student recruitment, admissions, or counseling services
- Previous experience working with PeopleSoft or comparable Higher Education database, Salesforce, and document imaging software preferred

Knowledge, Skills & Abilities:

- Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
- Ability to work well under pressure in a fast-paced environment with frequent interruptions
- Demonstrated ability to understand and communicate complex ideas in a written or oral format and understand customer needs and expectations while providing excellent customer service
- Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities within established guidelines
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Ability to process information with high levels of accuracy
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset
- Intermediate computer skills in Microsoft Office
- Flexibility to work outside of regular business hours and travel on occasion

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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