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Shelter Support Worker

3 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 18766
Department: Community & Social Services Dept.
Service: Housing & Homelessness Services
Branch: Homelessness Systems & Operations Branch
Employment Type: 1 Full Time Permanent Position
Work Hours: 40 hours per week (Saturday to Wednesday overnight shift
- 2300 to 0730)
Affiliation: CUPE 503 Inside/Outside
Salary Information: $64,725.44 - $75,732.80 annually (2024 rates of pay)
Location: Carling Family Shelter
City: Ottawa, ON
Job Category: Community and Social Services
Application Close**:10/09/2025**

**JOB SUMMARY**

**EDUCATION AND EXPERIENCE**
- Completion of Grade 12
- Community college diploma or university degree in a related field is desirable
- Minimum of 1 year of related experience in a social services setting

**CERTIFICATIONS AND LICENCES**
- Current Standard First Aid, CPR and/or AED certificates are assets
- Crisis Prevention/Intervention training certificate is an asset

**KNOWLEDGE**
- Community resources
- Issues affecting homeless persons, families and women fleeing abuse
- Strong knowledge of Ottawa’s shelter system and supporting agencies
- Social services agencies and programs
- City of Ottawa policies and procedures, departmental policies and procedures
- Case management process for shelters
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
- Training on HIFIS is desirable

**COMPETENCIES, SKILLS AND ABILITIES**
- Prioritize multiple tasks in an organized fashion
- Manage potentially volatile situations/crisis intervention
- Positive role model
- Effective interpersonal skills in a multi-cultural environment
- Make informed decisions and provide rationale
- Work independently and as part of a team, with limited supervision
- Computer skills in Microsoft Suite
- Being able to manage pressure and stress
- Provide services in a courteous, non-judgmental professional and supportive manner
- Flexible and adaptable
- Effective interpersonal skills
- Effective communication skills (written and oral)
- Work within a 24-hour operation
- Physical capacity to lift, climb, and perform other physical tasks

**WHAT YOU NEED TO KNOW**
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.