Youth Worker, Young Women's Emergency Shelter

**Location**:Ottawa, Ontario

**Reports to**: Coordinator, Young Women’s Emergency Shelter and Transitional Housing

**Employment Status**: Casual part time

**Bargaining Unit Status**: Included/Youth Worker

**Hourly Wage**:$28.86 - $36.22

**Language requirements**:English is essential, French is an asset

**Bona fide occupational requirement (BFOR)**: Female

**Schedule**:Minimum availability - 8 shifts per month

**Competition Number**: 25-107

**Closing Date**: August 31st, 2025

**Vacancy**: No

**Posting stage**:Internal and external

**Job Summary**:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.

Under the general direction of the Director of Community Services and the immediate supervision of the Coordinator of the Shelter, the Shelter and Transitional Housing Worker will provide low barrier and immediate access to safe shelter. Additionally, they will provide crisis and general support services while contributing to stable housing for youth in accordance with policies and directives established within Youth Services Bureau.

**Principal Duties**:

- Assess requests for emergency shelter and transitional housing support services according to Youth Services Bureau policies and procedures. Ensure alternatives referrals are provided if Youth Services Bureau services are not appropriate.
- Conduct intake and discharge documentation for youth accessing service.
- Provide young people with up-to-date knowledge on housing programs and processes for accessing various types of housing. Including support in accessing these services based on individual client need.
- Provide crisis intervention and risk assessments, developing safety plans as required.
- Support young people in accessing services within and beyond Youth Services Bureau, providing referrals when necessary.
- Consult with the young persons and their support system involved in their care as needed or as directed. Support systems include internal or external professionals, family members or other natural supports.
- Be responsive to the young persons immediate need(s) on demand. Including but not limited to accessing their medication(s), clothing, food, transportation needs or other items as required.
- Responsible for facilitation of life skill or pro social activities or events as required or directed.
- Assist young people in creating a respectful community and providing conflict mediation or support in resolving disagreements between clients as required or directed.
- Ensure effective daily operation of the program and maintain general cleanliness of the property. General cleanliness duties include but are not limited to assisting clients clean their room or cleaning vacated rooms, packing up and storing client items left behind, emptying garbage’s etc.
- Ensure both electronic and physical client files are maintained according to Youth Services Bureau policies and procedures.
- Participate in all required trainings. Voluntary participation in additional trainings for continuous skill development.
- Contribute to program and service development and evaluation.
- Attend and participate in supervision and staff meetings.
- May be required to supervise students and volunteers as required.
- Act in accordance with applicable legislation. Youth Services Bureau ’s policies and procedures as well as the collective bargaining agreement.
- Follows safe work practices as established by Youth Services Bureau and the program.

**Job Specifications/Qualifications**:

- (The qualifications are appended to the job description and are not intended to be part of the job description)_
- Diploma or degree in social work or relevant field
- Two years’ experience working with youth, preferably in a residential setting
- Ability to work rotational shifts, including weekends and overnights
- Gender designation: Female at Young Women’s Emergency Shelter and Transitional Housing and % Male at Young Men’s Emergency Shelter and Transitional Housing
- Oral & written fluency in English is essential
- Oral fluency in French required in designated positions

**Additional Qualifications**:
Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
**Disclaimer**:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities requi