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Front Desk/night Auditor

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Greater Sudbury, Canada Comfort Inn Simcoe Full time

**Job Summary**

**Duties**
- Greet and check-in guests upon arrival, ensuring a welcoming atmosphere.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage phone systems effectively, responding to calls promptly and professionally.
- Process guest check-outs efficiently while ensuring all charges are accurate.
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting.
- Maintain the front desk area in a clean and organized manner.
- Assist with reservations and manage room assignments as needed.
- Address any guest complaints or issues promptly, striving for resolution and customer satisfaction.
- Collaborate with other hotel departments to ensure seamless service delivery.

**Skills**
- Proven experience in front desk operations within a hotel or similar environment is preferred.
- Excellent phone etiquette with strong communication skills to interact effectively with guests.
- Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills to address guest concerns efficiently.

Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry

**Job Type**: Part-time

Pay: From $17.60 per hour

**Benefits**:

- On-site parking

Work Location: In person