Front Desk Supervisor
18 hours ago
**Company Overview**
Best Western Centreville is a premier hotel located in the heart of downtown Sudbury, dedicated to exceeding customer expectations by providing guests with an exceptionally friendly and courteous experience.
**Summary**
We are seeking a Front Desk Supervisor to join our team at Best Western Centreville. In this role, you will be responsible for overseeing front desk operations, ensuring a warm welcome for our guests, and maintaining high standards of customer service. Your leadership will play a crucial role in creating memorable experiences for our visitors.
**Responsibilities**
- Manage daily front desk operations and ensure efficient guest check-in and check-out processes.
- Supervise front desk staff, providing training and support to enhance their performance.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with other departments to ensure seamless service delivery throughout the hotel.
- Implement policies and procedures to maintain high standards of customer service.
**Requirements**:
- Proven experience in a front desk or hospitality management role.
- Strong administrative skills with attention to detail.
- Excellent communication and interpersonal skills to interact effectively with guests and staff.
- Familiarity with hotel management software is preferred
- Ability to lead a team and foster a positive work environment.
Pay: $17.20-$26.11 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- On-site parking
Work Location: In person
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