Lead Implementation Consultant

Overview:
**WHO WE ARE**

**THE OPPORTUNITY**

As Professional Services Lead Consultant at Xactly Corporation, you’ll be responsible for the project implementation lifecycle from beginning to end, including requirements gathering, documentation, configuration, leading the customer through User Acceptance Testing, and deployment across several Xactly products. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

Travel: Up to 20%

**THE TEAM**

Xactly’s Professional Services team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They’re a group of driven, highly motivated, self
- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners turned compensation consultants with the business savvy to execute complex projects in all client verticals and interact with any customer persona.

THE SKILL SET- Bachelor's degree or equivalent experience- 4-6 years of experience in Technology Consulting and Business Analysis, or related fields- Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience- Strong technology and business acumen with matching problem-solving skills (business and technical)- Deep understanding of SDLC, RDBMS data structures, and database concepts- Strong skills in SQL development- Prior experience with the relevant domain(s)- System integration experience and troubleshooting skills- Ability to work as functional lead on assigned projects and oversee the work of others as needed while driving customer outcomes- Outstanding service-orientation, strong interpersonal and communication skills- Strong analytical and problem-solving skills (business and technical)- Past experience in a deadline-driven, fast-paced environment- Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team- Able to work with mínimal or no oversight

**WITHIN ONE MONTH, YOU’LL**:
- Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation.- Begin ramping onto projects as soon as training is completed.- Interact with customers as part of your first live implementations.

**WITHIN THREE MONTHS, YOU’LL**:
- Consistently and successfully implement work for both new and existing customers.- Be fully ramped up, managing up to 10 concurrent implementations and taking customers live with Xactly each month.- Be fully versed in Xactly tools keeping essential customer data organized and tracking all your interactions with customers.-
- Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation and their early adoption stage of Xactly at their company.

**WITHIN SIX MONTHS, YOU’LL**:
- Continue to manage a high volume of customers through the implementation process to ensure successful projects and adoption of Xactly- Interact with customers each day to drive urgency, engagement and utilization.-
- Meet and exceed quarterly metrics and objectives.- Provide input for overall implementation process improvements.

**WITHIN TWELVE MONTHS, YOU’LL**:
- Mentor new hires and teach best practices to lead the team towards future success.- Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects and share across the team.-
- Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.

**BENEFITS AND PERKS**- Comprehensive insurance coverage (including pet insurance)- Flexible time off and sick days- Short-term disability, long-term disability, maternity and parental leave- GyM/Fitness reimbursement and tuition reimbursement- Flexible savings account & Health savings account- Paid holidays and up to 3 days paid community and volunteer leave- Life and AD&D insurance.- 401(k) Retirement Savings Plan- Access to wellness progr