implementation lead

About Quartech:

Quartech is an IT solutions and consulting company based in beautiful British Columbia, with offices in Victoria and Vancouver. With over 35 years of experience in the IT sector, we provide customized technology solutions, design and develop software, integrate systems, and deliver end-to-end cloud solutions, including those built on the Microsoft Dynamics 365 platform.

Quartech adheres to Agile practices and DevOps principles, staying at the forefront of industry trends by leveraging advanced technologies such as AI, Automation, Digital Trust, and various digital and mobile applications. We continue to experience significant growth year after year, focusing on building highly collaborative teams that work on diverse projects across multiple industries. At Quartech, you'll have the opportunity to deliver meaningful work that benefits communities across the province, while receiving strong support for your professional development.

The Role:

As Quartech Justice expands the Case Management System (Q-CMS) throughout the United States, we are looking for a multi-faceted, process driven Implementation Lead who specializes in product implementations. This role is highly client-oriented and sits within our consulting environment, supporting the successful delivery of Q-CMS implementations for public-sector clients.

The ideal candidate will have experience collaborating closely with Business/ Functional Analysts and Technical Developers and will focus on managing scope, effort, and project budget while interfacing directly with clients and Quartech Senior Executives. Experience working with public-sector organizations is considered an asset.

The Project Manager will lead project implementations, transformation activities, support deployments, and play a key role in driving client adoption of the Q-CMS solution. This role also requires people to become deeply familiar with the product to support demonstrations and other business development activities as needed.

This is a full-time, permanent position. Please note that the role requires flexibility, as you will be working on projects across multiple U.S. time zones. Our resources must be able to work in alignment with our clients' time zones.

Location: Remote (USA). Some travel may be required, up to 20%.

Role Type: Full-Time, Permanent

Title: Implementation Lead

Level: Intermediate

In This Role, Your Key Responsibilities Will Include:

• Create detailed project schedules using MS Project or equivalent and manage the projects according to the project schedule.
• Deliver projects in alignment with PMI principles and processes.
• Manage project scope, timelines, budgets, and quality alignment with client expectations and industry best practices.
• Provide strategic direction and leadership for client relationships and oversee the design, development, implementation, and delivery of Q-CMS technology projects.
• Lead projects of varying complexity, including overseeing multiple workstreams across several client implementations.
• Create and maintain core project management deliverables such as the Project Plan, Release Plan, Roadmap, Risks, Issues and Decision Logs, Change Requests, Status Reports, and Lessons Learned.
• Identify stakeholders and develop a Stakeholder Management Plan, ensuring appropriate engagement throughout the project lifecycle.
• Communicate project status, risks, issues, and budget to governance teams and key client stakeholders.
• Identify, manage, and mitigate project risks through the creation and ongoing management of a comprehensive Risk Management Plan.
• Lead and mentor cross-functional project teams, including assigning work, guiding team members, and managing resource allocation.
• Measure project performance, take proactive action to maintain project health, and ensure successful delivery outcomes.
• Effectively manage project escalations, resolve issues, and guide corrective actions when needed.
• Ensure adherence to Quartech's delivery standards, processes, and client requirements across all Q-CMS implementation activities.

To Be Successful in This Role, You Will Need:

• University degree or diploma in Computer Science, Business Administration, or a related field.
• 5+ years of experience as a Project Manager delivering technology projects.
• 5+ years of recent experience delivering IT solutions in a consulting or client-facing environment.
• 3+ years of experience leading implementation projects, ideally involving SaaS, enterprise platforms, or case management solutions.
• 3+ years of experience managing project teams of 3+ members.
• Strong experience managing clients and stakeholders within a consulting environment.
• Demonstrated consulting expertise with the ability to educate and support clients through successful product adoption.
• Experience working with public-sector organizations is considered an asset.
• Project Management certifications are considered strong assets.
• Exceptional stakeholder and vendor management skills.
• Excellent interpersonal, communication, and relationship-building abilities.

Our Values:

• Deliver WOW
• Do the right thing
• Have fun

Why You'll Love Working With Us:

• Join a passionate, driven team focused on solutions that support social change and environmental sustainability.
• Enjoy competitive salaries, comprehensive benefits, and access to our Employee and Family Assistance Program to support your well-being.
• We value work-life balance and offer flexibility to help you thrive both personally and professionally.
• We're growing Take advantage of exciting opportunities for career advancement and professional development.
• We're passionate about learning and provide ongoing education and growth opportunities.
• We are dedicated to building a diverse, inclusive, and welcoming workplace where everyone feels a sense of belonging and is valued for their unique contributions and perspectives. As an equal opportunity employer, we encourage applications from individuals of all backgrounds and experiences.

Please note that candidates must be eligible to work in Canada. Only those selected for an interview will be contacted.