Implementation Consultant II

OverviewJoin to apply for the Implementation Consultant II role at Brex.Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.What You’ll DoAdvise and guide customers; ensure they launch Brex successfully, drive wide adoption, and continually drive business value.Act as a coach, project manager, consultant, and product expert to help customers improve their financial workflows with Brex.Partner with customers and manage implementations and launches, including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation.Follow best practices to drive spending activity during implementation.Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended.Oversee the integration of the customer’s accounting software with the Brex platform or partner with Technical Consultants to scope the proper solution.Manage customer relationships and expectations, providing solutions to challenges.Work cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping Sales and Customer Success informed on customer engagements.Adapt quickly to product changes and communicate these strategically to stakeholders.Develop familiarity with the product roadmap and provide input into future iterations of the roadmap.Build and execute a prioritization strategy for managing multiple high-touch customer relationships.Provide change management planning to clients, including guiding execution of their change management approach and training materials.Where you’ll workThis role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work.Requirements3+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services2+ years of project management or consulting experienceExperience building processes and programs that benefit customer outcomesComfort leading customer engagements that may contain both technical and non-technical work streamsExcellent communication skills, both with customers and within an organizationDemonstrated ability to provide customized solutions to a variety of customersAbility to resolve issues and risks in a cross-functional and collaborative wayStrong sense of urgency in driving projects to completion while achieving the desired business outcomesBonus PointsImplementation experience in Financial, Expense Management, or ERP Software spaceDomain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement and Corporate Card ProgramCompensationThe expected salary range for this role is $105,600 - $132,000 CAN. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.Security notice: Job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored. #J-18808-Ljbffr