Technical and Critical Account Manager

5 days ago

Montréal, Canada SherWeb Full time

Technical and Critical Account Manager
- Location: Work from anywhere_

**Here’s what we do and why we do it**

**Here’s how you will contribute to the company’s success**

**Here's what your day-to-day will look like in this role**
- Serve as the primary point of contact for our most important clients, building and maintaining strong relationships.
- Act as a liaison between clients and internal teams, ensuring that our clients receive timely and effective technical support.
- Develop a deep understanding of our clients' technical and critical needs, and work to proactively address any potential issues or concerns.
- Develop and maintain a thorough knowledge of our products and services, and be able to effectively communicate the value proposition to clients.
- Provide ongoing technical and critical account management support to clients, including regular check-ins, troubleshooting, and problem resolution.
- Work closely with internal teams, including Sales, Support, and Product Development, to ensure that client needs are being met and exceeded.
- Work with partners in supplying training for key group employees on Sherweb products, tools and platforms to ensure that they can navigate and use these at the upmost efficiency

**Here's what you need to have and master to get the job**
- Bachelor's degree in a technical field or equivalent experience.
- 5+ years of experience in technical account management, critical account management, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
- Ability to multitask and manage multiple client accounts simultaneously.
- Strong attention to detail and organizational skills.
- Experience working in a fast-paced, dynamic environment.

**Benefits of working at Sherweb**

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

**A fast-paced work environment that adapts to you**

Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Generous and caring colleagues of various professional and cultural backgrounds
Opportunity to recommend quality talent from your network through our generous referral program

**A flexible total compensation offer**

Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
A corporate discount program to help you save at merchants in your community

**Considerable growth opportunities**

Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
- #LI-Remote_
- #LI-JL1_

  • Technical Account Manager

    3 days ago

    Montréal, Canada Samsung Ads Full time

    **Technical Account Manager** **Life at Samsung Ads** We are proud to build a world class organization that thrives on**:Collaborating closely, problem-solving, breaking new ground and adapting quickly to a rapidly evolving industry.** We are looking for a long-term 12 months **Technical Account Manager!** We offer a **hybrid/remote work environment**...

  • Technical Account Manager

    1 week ago

    Montréal, QC, Canada Trend Micro Full time

    Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...

  • Manager, Critical Infrastructure Operations, Na

    1 week ago

    Montréal, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability,...

  • Lead, Technical Account Manager, Americas

    2 weeks ago

    Montréal, Canada Hivestack Full time

    Four and a half years ago, we set out to revolutionize the conventions of traditional out of home media buying. We started by developing the most innovative programmatic digital out of home buying platform in the world. We designed and engineered it to deliver more measurable value and location-based impact than anyone else thought possible. We draw on the...

  • IT Technical Support Manager

    4 days ago

    Montréal, Canada Industrious Full time

    **About the Company**: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...

  • Technical Account Manager

    1 week ago

    Montréal, Canada VEGA Instruments, Canada Ltd. Full time

    VEGA Instruments Canada Ltd. distributes and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years. As an employee, you’ll find VEGA Canada commits itself to the highest quality standards and respect for the individual needs of...

  • Technical Director

    5 days ago

    Montréal, Canada ATEK Full time

    **Company Mission**: ATEK provides safe, compliant, and efficient monitoring solutions for critical environments in research, healthcare, and pharmaceutical facilities. We enable our clients to focus on what matters most—research, innovation, and patient well-being—by ensuring their critical monitoring systems operate flawlessly. **The Strategic...

  • Technical Program Manager

    7 days ago

    Montréal, Canada Wireframe Solutions Full time

    **We are looking for a technical program manager who can**: - Create project plans to organize and manage project/program streams - Work with stakeholders to prioritize work and drive milestones - Understand and document dependencies between workstreams and communicate timeline impacts - Manage, track, and resolve issues that may arise - Coordinate across...

  • Project Manager, Strategic Accounts

    2 weeks ago

    Montréal, Canada Camp Systems International Inc. Full time

    The Project Manager - Strategic Accounts will have a critical role in the management, development, and growth of CAMP’s core services areas. The Project Manager is accountable for the execution, management and reporting of key performance measures to ensure contractual obligations are satisfied. The Project Manager will take on the added responsibility for...

  • Technical Resource Manager

    2 weeks ago

    Montréal, Canada Alice and Smith Full time

    A&S is a world leader in the development and integration of Microsoft Azure PlayFab technology. A&S also created XR Server, a no-code API toolkit that empowers brands to operate LiveOps-driven engagement campaigns with consummate ease. XR Server is the culmination of decades of gamification experience, expertise, and success. **We are now looking for a...