Customer Service Representative

3 days ago

Woodbridge, Canada Pfaff Leasing Full time

Customer Service Representative (Bilingual)

Pfaff Leasing Toronto, Woodbridge, ON L4L 8R1

The Pfaff Leasing Customer Service Representative will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan Management systems.

The Pfaff Leasing Customer Service Representative will be working out of our Toronto office reporting to the Pfaff Leasing Operations Manager.

**Responsibilities**
- Handle inbound calls from customers while delivering quality service
- Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
- Assist with outbound campaigns as warranted
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on account terms
- Maintain and ensure accurate, up-to-date customer account information
- Forward delinquent accounts to the appropriate Collections Team for account management
- Other duties as assigned

**Skills and Qualifications**
- Bilingual in both French and English is required
- Previous telephone customer service experience preferred
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

**Competencies**
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values

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