Csr (Customer Service Representative)

1 week ago

Victoria Harbour, Canada Parkbridge Lifestyle Communities Full time

Front Desk Customer Service Representative

This role provides weekend customer service and front desk support.

What’s in it for you:

- An exciting opportunity with a national company that is on the leading edge of the industry
- A chance to learn, and work in a unique and growing market, unlike any other
- A culture of collaboration. Likeminded individuals who celebrate each other’s success

What people say about you:
You are enthusiastic and helpful. You enjoy providing guests with the best possible vacation experience. You have a professional demeanor and maintain a high-level of customer service at all times.

We boast a culture of collaboration and community, and we put our people first.

Job requirements:

- Greet and check-in/ process payments for our guests.
- Process reservations over the phone, online and in person.
- Detail oriented and takes pride in ability to produce quality documents quickly and to company standards using templates.
- High level of sound and independent judgement, reasoning and discretion.
- Excellent problem solving, critical thinking and organizational skills.
- Conduct daily site inspections and investigate discrepancies.

Skills & Abilities:

- Proficient in Microsoft Office including Outlook, Excel and Word.
- Excellent time management and multitasking skills and the ability to prioritize tasks with mínimal supervision.
- Reliable transportation is essential.

Education and/or Experience:

- High school diploma or general education degree (GED); or equivalent combination or education and experience.
- 1-2 years related customer service experience.
- Prior knowledge of the tourism/hospitality industry or campgrounds is an asset.

APPLICATION INFORMATION:
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.

**Job Type**: Part-time
Part-time hours: 16-24 per week

**Salary**: $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

Supplemental pay types:

- Retention bonus

Work Location: In person

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