Customer Service Representative

1 week ago

Victoria, British Columbia, Canada Advanced Storage Centres Full time

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Part Time Customer Service Representative at Advanced Self Storage

About Us

Advanced Self Storage is a leading provider of secure, convenient, and Flexible Tailored Storage Solutions for individuals and businesses. With multiple locations across British Columbia, we pride ourselves on top-tier customer service and state-of-the-art storage facilities.

We are currently seeking a strong, experienced, and motivated Relief Customer Service Representative (CSR) / Storage Consultant to support our Langford location. A valid BC Driver's License and access to a reliable vehicle are essential.

Position Overview

As a CSR, you'll be the face of our company, ensuring each customer's experience is positive and memorable. You will assist with storage inquiries, resolve concerns, and guide customers through the rental process, building relationships.

Key Responsibilities

-Greet and assist customers in person and over the phone with a warm, friendly attitude. We record all our calls for coaching and feedback.

  • Conduct tours of the facility, highlighting features and storage options

  • Address inquiries, provide accurate service/pricing information, and resolve concerns

  • Complete rental agreements, move-ins, and move-outs

  • Maintain office and unit cleanliness and organization

  • Follow company policies and uphold security standards

  • Use our computerized system to manage customer accounts and reservations

  • Support team goals for occupancy, sales, and customer satisfaction

Qualifications

-High school diploma or equivalent

  • Previous face to face customer service experience is required

  • Excellent interpersonal, verbal, and written communication skills

  • Reliable, with strong attention to detail and problem-solving skills

  • Comfortable using MS Office and other basic computer applications

  • Self-motivated, able to work independently and in a team

  • Available on weekends (we are closed on all STAT holidays)

Benefits

-Competitive hourly wage: $19.50/hour

  • Flexible scheduling and a supportive work culture

  • Comprehensive training program and opportunities for career growth

  • Employee discounts on storage units

  • Friendly, inclusive work environment

-Healthy Snack Program

How to Apply

Please send your resume and a brief cover letter outlining your relevant experience to:

Learn more about us at

Equal Opportunity Statement

Advanced Self Storage is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: $19.50 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee assistance program
  • On-site parking
  • Paid time off
  • Store discount

Work Location: In person

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