Customer Service Support Broker

1 week ago

Remote, Canada aha insurance Full time

**Customer Service Support Broker**

aha insurance is an omni-channel insurance brokerage that believes in changing the way Canadians experience insurance to fit the client’s needs. We believe in using technology to streamline the purchase process just as much as we believe in personable customer service over the phone. We’ve grown since launching in 2017, and we’re looking for professionals who want to improve the insurance experience as much as we do.

**Position Summary**

The Customer Service Support Broker, under the direction of the Customer Engagement Manager, will primarily be responsible for supporting our personal insurance Broker team. The Customer Service Support Broker will be the point person for billing inquiries, liaison with Insurance Company underwriting teams, issuance and administrative functions.

**Key Accountabilities and Responsibilities**
- Will be the point person for policy issuance, liaison with the Insurance Company underwriting teams, administrative functions and assist with billing inquires when needed
- Process new business, renewal, reinstatements, and transactions in various insurance companies’ portal and aha insurance policy admin system
- Retrieve documents from various insurance company portals as required
- Process and review renewals for all insurers
- Work closely with the Sales and Service teams to process insurers requests
- Ensure adherence to internal and external underwriting rules, regulations and procedures
- In-depth understanding of various insurance providers underwriting rules & product features and benefits
- Knowledgeable and proficient on various insurer company portals
- Responds to insurance company underwriters in a timely manner
- Actively participate in training initiatives
- Performs other related duties as required

**Requirements - Qualities - Skills, Knowledge, and Abilities**
- Excellent verbal and written communication skills
- High level of integrity and excellent work ethic
- Results oriented with a strong customer service focus
- Ability to work in fast-paced and challenging environment
- Ability to prioritize and manage conflicting demands
- Ability to work individually as well as part of a team
- RIBO license is an asset

aha Insurance encourages innovation, promotes enthusiasm, offers a distinctive and progressive corporate culture and a safe and considerate working environment. aha offers competitive salaries and comprehensive benefits: including professional development, RRSP contribution and career advancement.

We are committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, we will make accommodations available to applicants with disabilities upon request during the recruitment process.

Interested Customer Service Support Brokers should forward their resume in confidence, only those selected for an interview will be contacted.

Schedule:

- Monday to Friday

Work Location: Remote

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