Technical Service Specialist

2 weeks ago

Montréal, Canada SIR solutions Full time

An expert in their field, the technical service specialist takes care of the repair and replacement of equipment from our office or, occasionally, by visiting our clients (10% of the time).

**Overview of your daily work**:

- Repair and replace system and/or peripherals both at our client's premises and internally (Clone Pc, Toshiba Pc, touch screen, POS peripherals).
- Communicate with clients to target their expectations and help them solve the technical problems encountered.
- Ensure quality work according to internal standards and customer satisfaction.
- Provide technical expertise during problematic events.
- Travel throughout the greater Montreal area to our client’s premises.
- Ship and track parts sent to clients.
- Ensure delivery deadlines are met and warn of delays.
- Document the work done and use integrated management software.

**What we offer you**:

- Insurance: because sometimes vitamin C does not solve everything.
- RRSP contribution: while waiting to win the lottery.
- SIR activities: hidden bowling skills, secret love for softball or simply want to relax with your colleagues, the social committee takes care of everything.
- Vacation and leave: two (2) weeks of paid vacation based on experience and three (3) flexible days to use as needed.
- Flexibility: hybrid work schedule.
- Evolution: continuous training, support, progression, and a career plan.
- Reimbursement of travel expenses per km (according to our reimbursement policy).

**What we'd like you to have**:

- DEP or DEC in computer science or any other relevant study - Welcome to new graduates.
- Hold a valid driver's license and a personal vehicle.
- Knowledge of Salesforce is an asset.

**Qualities and skills**:

- Bilingualism required both orally and in writing (French and English).
- Have good knowledge of technical support to make a good diagnosis.
- Demonstrate good ability to manage priorities and time.
- Good equipment repair and replacement skills.

**About SIR Solutions**

SIR Solutions is a Canadian company, which for more than 25 years has put its expertise and know-how at the service of retailers of all kinds and sizes. Mainly those working in the pharmacy, fuel, food, and retail sectors.

Our integrated solution is adapted to the needs of our clients as well as to their products, clients, and activities. SIR Solutions provides continuous support to ensure efficient and strategic operations as well as business growth and results that will exceed their expectations.

As a national retail industry leader, SIR Solutions consider the success of its partners and clients to be a priority. Our offices in Montreal and Toronto, as well as our wide distribution and service network, allow us to efficiently cover the vast Canadian territory. Partnering with SIR Solutions means counting on a solid, reliable, and long-term relationship.

**Interested?**
- The feminine generic has been included because we do not see the importance of making the text lighter.

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