Admissions Liaison

**Company Overview**:
**Acsenda School of Management (ASM)** is a private higher education institution offering degree programs in business, hospitality and management in the province of British Columbia, Canada. With international students from over 50 different countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market and providing an international perspective on learning and individualized attention to supporting student success.

**Primary Purpose**:
All admissions-related duties are performed under the supervision of the ASM Registrar.

**Key Responsibilities & Accountabilities**:
**Customer service**
- Serve as the key contact between the Admissions Team and other key internal and external stakeholders and be an exemplar of best practice customer service principles.
- Manages training for agents and RMs on Admissions related matters including transfer credits and immigration.
- Works with Recruitment and Conversion teams to develop and maintain “white glove” program for agents.
- Manages follow up on campus direct student inquiries (Walk ins, Phone ins, Website, Digital media etc)
- With the Finance department reconciles the Agent commission/bonus payments in accordance with the Agent contracts on record.

**Information Management**
- Monitors information sharing with GAT, Accelerate and Salesforce to ensure data integrity and consistency, and work with stakeholders to resolve issues
- Perform student record audits between Salesforce and Acsenda SIS in order to ensure data accuracy
- Monitors trends in admissions and provides recommendations regarding process improvements
- Coordinates data input and updating needs in SIS

**Conversion Support**
- Manage campaigns together with other departments (Jumpstart, new student registration etc.) to promote applicant retention and conversion
- Coordinates messaging with Conversion team

**Administrative**
- Prepares reports as required
- Maintains up to date knowledge of changes in relation to international qualifications, education systems and institutional credentials.
- Participates in ongoing professional development activities in accordance with the Halogen plan.
- Maintain sufficient credentials, industry expertise and/or experience as required by your role or in order to meet the requirements of the organization or relevant legislation/regulatory standards.
- Maintain and provide evidence of training or development activities upon request.
- Participate in mandatory institutional development activities as required such as orientation, workplace training
- Other duties as may be assigned by the Registrar

This role will require the incumbent to perform the duties remotely or on site as directed by Management. Regardless of work location key targets, tasks, goals and projects must be delivered in accordance with position description and area or entity OGSM (Objective, Goals, Strategies and Measures).

**POSITION KPI’S**
- Relevant Measures and Goals in the annual OGSM
- Admissions outcomes and Enrolment targets
- Student satisfaction
- Employee Engagement
- Compliance status
- Internal and external reviews

**Qualifications, Experience & Technical Skills**:
Qualifications, Technical skills, and Experience required of this role include:

- Minimum bachelor’s degree level qualification, preferably in Business or Marketing
- Proven ability to maintain accurate records and produce accurate reports, attention to detail.
- Having extensive experience with the use of Excel is preferred.
- At least two years' experience in a related administrative and customer service position; experience in student admissions, services or administration in a post-secondary education related industry is preferred
- Excellent organization and time management skills; with a history of consistently meeting deadlines and performance targets.
- Knowledge and experience working with a CRM or similar information, records, and reporting system.
- Excellent personal presentation, especially when working with students face to face

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Day shift

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)