Bilingual Receptionist

2 weeks ago

Dieppe, Canada Natalie LeBlanc - Desjardins Insurance Agent Full time

**Job Posting: BILINGUAL (FRENCH/ENGLISH) Receptionist / Office Administrator at Desjardins Insurance**

**Location**: Dieppe, NB

Full-Time

**Join Desjardins Insurance - Where Service Meets Excellence**

Desjardins Insurance is a recognized leader in the Canadian insurance industry, known for our commitment to exceptional client service and community-focused values. We’re currently seeking a **Bilingual Receptionist / Office Administrator** to join our dynamic team. If you're highly organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.

**Position Overview**:
As the **Receptionist / Office Administrator**, you’ll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.

**Key Responsibilities**:
**Client Service & Communication**
- Greet and assist clients with inquiries related to policies, coverage, and claims.
- Provide clear guidance on insurance products and policy changes.
- Build strong, respectful relationships with clients by understanding their unique needs.
- Resolve service issues efficiently, aiming for first-contact resolution.
- Maintain accurate and confidential records of client interactions.
- Stay up-to-date on industry trends, product updates, and regulatory changes.

**Reception & Communication Management**
- Answer and manage incoming calls: screen, redirect, and take messages.
- Ensure timely and accurate message distribution to relevant team members.

**Operational & Administrative Support**
- Manage daily operational tasks, including non-payment follow-ups and message tracking.
- Handle bank deposits and payments with precision.
- Process incoming and outgoing mail, packages, and deliveries.
- Support sales and service teams in achieving client service and sales goals.

**Office & Resource Management**
- Monitor and order office supplies to maintain inventory levels.
- Assist with document preparation, scheduling, and project coordination.

**Qualifications**:

- Associate’s degree or higher in office/business administration (preferred).
- Minimum 2 years of experience in a receptionist or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and office management systems.
- Commitment to delivering outstanding customer service.
- General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.
- **Fully bilingual in English and French, with strong verbal and written skills.**

**Why Join Us?**:

- **Competitive Salary**: $47,500-$50,000 annually, plus commission opportunities.
- **Comprehensive Benefits**: Health coverage begins after a 3-month probation period.
- **Career Development**: Access to professional growth and advancement programs.
- **Supportive Environment**: Be part of a team that values collaboration and excellence.

**How to Apply**:
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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