Quality Assurance Manager

**About us**

Fero International is an innovative and progressive organization with a mission to bring advanced, sustainable and scalable infrastructure to the most vulnerable populations around the world. With a key focus on Healthcare and Disaster Relief, Fero builds Solutions Without Limits, to address critical global challenges.

By joining the Fero team, you'll achieve:

- A safe work environment.
- Competitive salary.
- Comprehensive benefits.
- Friendly, team environment.
- Work in a dynamic, collaborative, and high-performing team.
- Opportunities for growth.

**Position Overview**:
We are currently seeking a **Quality Assurance Manager** to join our growing team in Stoney Creek, ON. The Quality Assurance (QA) Manager is responsible for developing and implementing quality assurance systems and procedures and facilitating the effectiveness of the Quality department in meeting its objectives; by providing guidance, instruction, leadership and motivation in monitoring product quality, and ensuring compliance with quality and industry standards. This role is actively involved in identification and implementation of continuous improvement initiatives and ensures internal quality systems are maintained via auditing, procedure writing corrective actions and reporting.

**Essential Functions**:

- Collaborate with key members of the Operations team to develop and implement the Quality Assurance Plan
- Lead the Quality Assurance team in its daily objectives, activities, tasks and assignments and address any issues as they arise
- Understand contract specifications and work with the project teams to provide guidance, identify areas of risk and develop mitigation plans, ensuring quality standards align with the project scope and the Quality Assurance Plan,
- Conduct and document internal audits and inspections to ensure compliance with quality standards and review and disposition non-conformance reports.
- Track, analyze and regularly report on observations and audit data to COO, including identifying, developing and presenting opportunities for continuous improvement in terms of quality management execution.
- Work with procurement team to ensure that vendors adhere to project specifications, including verification of delivered materials.
- Develop resources and conduct training for staff on quality assurance processes and procedures.
- Support and Monitor customer feedback and client and internal corrective action investigations.
- Ensure a positive and supportive approach when dealing with unexpected issues.
- Maintain safe work practices in accordance with EHS policies and the Occupational Health and Safety Act and Regulations.
- Other reasonable duties as assigned to meet Operational objectives.

**Qualifications**:

- Bachelor’s degree in engineering, construction management, or a related discipline, specializing in civil or mechanical engineering.
- 8+ years of experience with quality control accountability, in either manufacturing or construction related to commercial or healthcare buildings
- CWB 47.1, CSA A277 and CSA A660 certified.
- 3+ years in a leadership capacity overseeing a team.
- Advanced knowledge of the construction industry; understands specifications, drawings, methods, and procedures.
- Advanced knowledge of various engineering systems, principles, and practices.
- Excellent understanding and interpretation of building codes: mechanical, electrical, and related federal and provincial regulations.
- Ability to influence project planning and sequencing.
- Ability to monitor project progress to ensure timely inspections.
- Ability to identify quality risks associated with the project(s).
- Ability to interpret plans and specifications
- Experience developing quality assurance plans.
- Demonstrated experience in the development and writing of procedures and manuals.
- Experience leading internal quality assessments.
- Ability to Travel to customer and supplier locations as required.

**Additional competencies that will support your success in this role include**:

- You are self-motivated with a positive attitude and possess high-attention to detail
- You have strong presentation, problem-solving and analytical skills.
- Experienced with Microsoft Office suite, such as Project, Excel, Word and VDC software.
- Relationship Management: ability to influence and build relationships at all levels, both with clients and teams as a trusted advisor, with strong self-awareness.
- Adaptive Thinking: applies critical thinking coupled with sound analysis and judgement to evaluate ideas, strategies and outcomes.
- Strategic Orientation: Business acumen and ability to understand the drivers, financials, variables and underlying business models our organization utilizes to generate a profit and drive toward being a sustainable organization. Able to anticipate emerging issues or outcomes based on experience and critical thinking.
- Risk Orientation - Assessment and Mitigation Skills: demonstrates sound