Supply Chain Operations Manager

**Job Title**: Supply Chain Operations Manager

**Location**: Vancouver, British Columbia, Canada

**Travel**: Domestic travel to support offices and retail stores

**Reporting to**: Director of Supply Chain Development - North America

**Working Hours**: 37.5 hours per week

**Role summary**

The role is primarily focused on the ongoing development of supply chain operations in Canada. Supporting the director of supply chain development, you will be responsible for working with key functional areas within our global supply chain and the Canadian regional team in identifying areas for operational and sustainability improvements whilst also supporting the enablement of future growth plans within the region.

**The Role**

**Principal Accountabilities**:
**Operational Execution**
- Works with group supply chain and CA product team to support the execution of new Product launches in region.
- Support in the development and execution of our future unitary and clinical equipment replenishment model
- Support our Group S&OP function by ensuring all necessary inventory data and information is being captured and reported upon in a timely manner
- Liaise with the group demand planning team ensuring they have all relevant inventory and regional forecast information necessary for security of product but also enabling the Head of Logistics and Distribution to manage capacity planning effectively
- Supports the management of data for supply chain operations in region from a product and pricing perspective across all platforms
- Work with the regional data team developing supply chains data and enabling it to be brought to life in order to support ours and our stores performance
- Supports group category owners with supplier management information and introducing and maintaining supplier performance KPI’s

**Network & Process Improvement**
- Establish a clear set of supply chain processes within the region
- Be the custodian of all supply chain processes in region and act as change control manager for them
- Identify areas for re-design and improvement
- Collaborate with all key stakeholders identifying areas for improvement and efficiency gains within regional supply chain operations
- Supports the Director of Supply Chain Development in enabling our growth strategy within region

**Sustainability**
- Acts as supply chain representative for sustainability in region
- Creates a sustainability forum for supply chain in Canada with representatives from our logistics and distribution functions.
- Develops a set of supply chain sustainability targets in that align with our group objectives
- Develops and maintains a process to track sustainability improvements

**Project Execution**
- Leads appropriate supply chain projects in region as directed by the Director of Supply Chain Development

**Relationship management**
- Responsible for developing strong and lasting relationships with all relevant stakeholders - including internal and external ‘customers’ and suppliers

**Strategy, change and planning**
- In conjunction with the Director of Supply Chain Development work with local retail teams to understand areas for potential improvement from both a cost and service perspective and develop those initiatives through from business case planning to delivery
- Support the establishment of a continual improvement network within the supply chain operations in region
- Supports the Director of Supply Chain Development in developing and deploying key strategic initiatives specific to this region

It is anticipated that the accountabilities of the role will evolve over time due to the changing needs of the business along with other social, economic and political changes.

**The individual**

**Essential skills include**
- Ability to manage key stakeholders appropriately ensuring engagement and collaboration
- Experience of using continual improvement methodology
- A clear understanding of supply chain operations
- Capable of taking full accountability for areas of responsibility and decision making.
- Ability to work on a variety of activities at the same time
- The ability to work accurately, quickly and efficiently - responding to changing demands as appropriate
- Ability to work under own initiative and demonstrate sound analytical skills
- The ability to influence others
- Excellent communication skills
- Honesty and reliability
- A willingness to work flexibly
- Good organisational & communication skills
- Good presentation skills
- Computer literate, M.S. Excel skills are essential
- Good understanding of supply chain processes and procedures
- Experience of working with data
- Ability to work on own initiative