Administrative Operations Support
2 weeks ago
JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
**Shift**: 7am to 3:30pm
**Pay Scale**: $23.50 to $25 per hour
RESPONSIBILITIES
**1. Customer Service & Communication**:
- Provide exceptional customer service through clear and professional communication.
- Handle escalations effectively and ensure customer satisfaction.
- Continues follow ups and performance with Delivery Partners
- Collaborate with team members to maintain seamless communication.
**2. Delivery Coordination**:
- Create and manage delivery schedules to ensure timely operations.
- Optimize truck routes for efficiency and cost-effectiveness.
- Dispatch vehicles and coordinate with drivers to address operational needs.
**3. Data Management & Reporting**:
- Utilize Excel for VLOOKUPs, filters, simple formulas, and formatting tasks.
- Maintain and generate daily and weekly Key Performance Indicator (KPI) reports.
- Create PowerPoint presentations and trackers to support operational goals.
- Manage client communications through Outlook, ensuring timely responses and follow-ups.
- Address inquiries, resolve issues, and ensure all client expectations are met.
**5. Billing & Settlements**:
- Review settlements and billing documents for accuracy.
- Ensure compliance with company policies and procedures in financial reviews.
EXPERIENCE
- Proven experience in logistics, dispatch, or a related field.
- Proficiency in Microsoft Excel (including VLOOKUP, filters, and basic formulas and formatting) and Outlook.
- Strong organizational and multitasking skills.
- Knowledge of routes and geographical optimization techniques.
- Ability to handle high-pressure situations with professionalism and calmness.
- Experience in creating reports, trackers, and presentations.
- Familiarity with billing processes and reviewing settlements.
- Exceptional customer service skills - Customer, Client, And Delivery partner communication fluency.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- High School and or college diploma
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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