Operations Supervisor

2 weeks ago

Delta, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

RESPONSIBILITIES
- Route Audits (random and unannounced delivery audits).
- Collaboration, development and updating of delivery training materials.
- Comprehensive knowledge of all Client/Retailer SOP’s.
- Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
- Assist in the onboarding of new customers (SOP development, training etc.).
- NPS awareness, auditing, and improvement programs.
- Manage and document the initial, recurring and “as needed” training programs.
- Identify and resolve product and property damage root causes
- Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
- Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
- Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
- Training of Delivery App (TMS) usage and compliance.
- KPI audits and corrective action plans
- Regular participation in dock meetings and load outs.
- Develop claims mitigation and resolution programs.
- Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
- Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
- Other duties as assigned

EXPERIENCE
- Minimum 5 years of Home Delivery experience
- Past Owner Operator experience would be an asset
- Sound knowledge of the Occupation Health and Safety Act and MTO regulations
- Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
- Minimum 5 years clean drivers abstract
- Transportation Industry experience is preferred

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

**Pay Range**: $27.00 to $28.50

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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