Cell Phone Technician/sales

2 weeks ago

Ottawa, Canada Telze Full time

At **Telze** you have to build customers trust by expertly troubleshooting and repairing products. You use problem-solving and people skills to assure Telze Repair Center customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide phenomenal advice and support every day.

We are looking for a Full time/Part time cellphone repair technician for multiple locations in Ottawa and Gatineau.

**We also give NOC B sponsorship letter if you work full time 40-44 hrs per week for what ever time you work with us.**

**Tasks and Responsibilities**:
**What We Are Looking For**:

- An energetic and positive people-person, someone who enjoys serving customers with integrity loves repairing electronic devices and likes to learn and upgrade his skills.
- A person who is focused on customer satisfaction and can handle customers efficiently, in a friendly manner, and ability to handle issues and do the best to ensure they are satisfied.
- Knowledge and passion for the tech industry, or at least someone who appreciates it
- Someone with dedication and a hardworking nature
- Someone with a positive learning attitude and has an eye for detail and team player
- Must be located in Ottawa or Gatineau
- Must be flexible to work different schedules and able to work weekends.

**What Will You Do...**
- Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates;
- Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit;
- Diagnosing and performing repairs on various electronics (i.e. computers, tablets, smartphones, game consoles, etc.) that meet or exceed Mobile Klinik quality standards;
- Update and educate customers on complex repairs processes and repair status using digital messaging services or by phone;
- Contribute to the team’s sales results by learning, understanding, and engaging in-store performance metrics.
- Repair Phones and other Electronics in the expected time frame. Keep store Sanitized, Tidy, and organized. Follow all COVID-related precautions to keep staff and Customer Safe
- Selling Certified phones
- Ensure repairs meet Telze standards.

**Job Types**: Full-time, Commission

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Cellphone Repair: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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