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Immigration Caseworker
2 weeks ago
Education: College/CEGEP
Experience: minimum 1 year experience working with an Immigration Firm is required
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, large caseload
Personal Suitability
Flexibility, Excellent written communication, Judgement, Organized, Effective interpersonal skills, Excellent oral communication, Accurate, Client focused, Team player
Job Responsibilities:
- Professional writing such as cover letters, submissions and storylines of customer scenarios
- Learn procedures and documentation requirements for various case types
- Focus on high accuracy and on-time submission when working on customer case files
- Handling a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Answering all client inquiries in a timely manner
- Able to fill various kinds of immigration forms
- Learn procedures and documentation requirements for various case types
Skills Requirement:
- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently
**Job Types**: Full-time, Part-time, Permanent, Internship / Co-op
Contract length: 6 months
Part-time hours: 40 per week
**Salary**: From $17.50 per hour
**Benefits**:
- Employee assistance program
- Language training provided
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Brampton, ON L6W 3W8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
