Business Analyst

8 hours ago


Markham, Canada Pet Valu Full time

Location: Markham, Ontario

**What is the role?**

**What will you do?**
- Elicit business and functional requirements from a diverse set of stakeholders and effectively compile and document these needs for systems design and development
- Add value by understanding the business partners needs and providing options and recommendations on how best to meet those needs.
- Track and manage service tickets, production defects, and change requests to ensure SLA adherence
- Manage and communicate service level reports, site metrics, and key performance indicators to stakeholders.
- Manage communications on releases, maintenance, critical incidents, and site issues.
- Participate in the development and improvement of new or existing operational tools, reports, and customer service support.
- Assist in the coordination of implementation and testing efforts for project and maintenance releases.
- Good understanding of Retail/eCommerce industry
- General knowledge of web technologies and software development process
- Proficiency in MS Office

**What will you need to succeed?**

Education and Experience
- Bachelor’s degree in IT, Analytics or related field (or equivalent work experience)
- 5+ years Ecommerce experience

Knowledge and Skills
- Experience in working within dynamic, fast paced environments
- Experience in communicating and liaising with key stakeholders and project sponsors

CORPHIRE


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