Business Analyst

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

In a typical day, you’ll meet with business stakeholders, developers and system architects to gather the information you need to create wireframes, process models and detailed functional specifications.

You’ll investigate and research both new business issues and requests for changes to our systems depending on the nature of the request.

Throughout the software lifecycle, you will support developers, IT QA specialists and business UAT resources to clarify requirements; occasionally, you’ll do the testing, too.

As a change is rolled out, you’ll help your business stakeholders understand how it works and how to use it. At times may be required to work overtime, weekends and evenings to accelerate requirement timelines and support testing during system deployments.

**Responsibilities**:

- Works with internal business users and assigned project resources collecting and analyzing business requirements for project implementations, ongoing maintenance and system enhancements.
- Produces detailed requirements and specifications, wireframes and models used by business users and development team.
- Produces testing documents and test cases, and performs testing as required.
- Supports systems development teams and business areas as required.
- Continuously devises ways to improve team operations.
- Builds knowledge of industry topics and trends through internal training, external training and self-study, as appropriate.
- Performs other tasks and special projects, as required.

Qualifications:

- 7+ years of experience as a business analyst preferably in a technically-oriented environment and worked on technical assignments and/or projects
- Experience in absence or disability management, group insurance, HR/payroll systems is an asset.
- Demonstrated knowledge or experience in project management is an asset.
- Solid understanding of The Software Development Life Cycle.
- Demonstrated knowledge or experience with various analysis and techniques to write detailed specifications and requirements for software development.
- Experience with and uses various visual modelling techniques that is appropriate for the type and scope of the assignment.
- Understanding concepts in data modelling and relational database design.
- Lead and collaborate with business Subject Matter Experts (SME), business resources, Project Managers, other Business Analysts, and developers to ensure that solutions are thoroughly though through and issues and risks are identified and resolved.
- Excellent organizational and interpersonal skills.
- Exceptional written and verbal communication skills.
- Excellent time management skills and the ability to manage multiple assignments.
- Ability to work independently, takes initiative, and exercise good judgement.
- Excellent analytical, problem-solving and creative-thinking skills.
- Exceptional customer focus and strong professional acumen.
- Basic understanding of negotiation, conflict management and risk management skills.
- Reliable, consistent, flexible and adaptable.
- Experienced in estimating complexity, time and effort, planning and worked closely with Project Managers to successfully meet requirements and timelines.

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Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.