Pit Manager

Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin

**Responsibilities**:

- The management and oversight of all team members within an assigned section of Table Games, including table assignments, maintaining accurate road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and property policies and procedures
- The effective operation of an assigned section of Table Games, including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contributing to the daily shift report
- Responsible for pit inventories of sensitive gaming equipment (i.e. cards, dice), for issuing inventory as needed, while maintaining an accurate count at all times
- Review game spread & staffing levels and recommend changes to the Shift Manager
- Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
- Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies.
- Must possess excellent communication and customer service skills
- Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play
- Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve issues quickly and effectively
- Utilize Surveillance, Security and other tools to monitor and maintain the integrity of live Table Games operations
- Handle casino guest requests, complaints and disputes related to Table Games and the overall property in a timely, professional manner
- Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
- Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
- Support the Hard Rock culture and team philosophy throughout the property
- Act as a role model to all team members and always present themselves as a credit to Hard Rock
- Promote positive public relations and create an entertaining and enjoyable atmosphere for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays
- Other duties as assigned
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Successfully complete an interview, outlining all gaming experience
- Demonstrate proficiency in the games where experience is indicated
- Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
- Demonstrate and maintain strong ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures

Minimum Requirements:

- High school diploma or an equivalent combination of education and work experience
- Two (2) years of experience as a Dual Rate Pit Manager or above
- Four (4) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games.
- Experience in high limit pits and high action games preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Excellent computer skills to include Word, Excel, Outlook, PowerPoint and SharePoint
- Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP)
- Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred
- Must possess excellent communication and guest service skills
- Excellent interpersonal, written and verbal communication skills in English is essential
- Proficiency in a second language (French) is preferred
- Analytical, observational, organizational, interpersonal and communication skills

PHYSICAL