Pit Manager

Overview:
A Table Games Pit Manager is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor. Under the direction of the Shift Manager, the Pit Manager is expected to provide leadership, demonstrate integrity, and be a role model for all team members under their direction. Duties will include employee development, staffing adjustments, the management and enforcement of all applicable policies and procedures (for both Table Games operations, general property guidelines and provincial regulations), all while maintaining the highest standards of player service. They are responsible for creating memorable moments for all of our guests by ensuring that their team is offering an exciting, well-paced, accurately dealt and fairly delivered gaming experience that will ensure player satisfaction and return play.

**Responsibilities**:

- The management and oversight of all team members within an assigned section of Table Games, including table assignments, maintaining accurate road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and property policies and procedures
- The effective operation of an assigned section of Table Games, including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contributing to the daily shift report
- Responsible for pit inventories of sensitive gaming equipment (i.e. cards, dice), for issuing inventory as needed, while maintaining an accurate count at all times
- Review game spread & staffing levels and recommend changes to the Shift Manager
- Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
- Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies.
- Must possess excellent communication and customer service skills
- Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play
- Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve issues quickly and effectively
- Utilize Surveillance, Security and other tools to monitor and maintain the integrity of live Table Games operations
- Handle casino guest requests, complaints and disputes related to Table Games and the overall property in a timely, professional manner
- Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
- Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
- Support the Hard Rock culture and team philosophy throughout the property
- Act as a role model to all team members and always present themselves as a credit to Hard Rock
- Promote positive public relations and create an entertaining and enjoyable atmosphere for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays
- Other duties as assigned
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Successfully complete an interview, outlining all gaming experience
- Demonstrate proficiency in the games where experience is indicated
- Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
- Demonstrate and maintain strong ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures

Minimum Requirements:

- High school diploma or an equivalent combination of education and work experience
- Two (2) years of experience as a Dual Rate Pit Manager or above
- Four (4) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games.
- Experience in high limit pits and high action games preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP)
- Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred
- Must possess excellent communicat