Service & Warranty Coordinator

2 weeks ago

Calgary, Canada Divine Hardwood Flooring Ltd. Full time

**WHO ARE WE?**

Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth.

What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with the right projects and gives them the playbook to score touchdownsagain and again. For us, it’s all about teamwork. We appreciate what each player has to offer, and provide the coaching needed to bring out the best in each individual. Through regular team huddles, we work out the plays that will get us across the end zone every time, building our brand’s success.

**Position Summary**

As part of the Customer Experience team, the Service & Warranty Coordinator will serve as the first point of contract for all service and warranty requests for our builder partners, including managing requests for all Pre & Post Possessions and Trade Days, from start to finish.

**What You’ll Do**
- Work alongside Scheduling to book Installers and Technicians for all Pre-Possession services.
- Record accurate details regarding customer inquiries into Divine Tracker and escalate issues as needed.
- Initiate, update, complete and reschedule (if needed) service work orders.
- Facilitate communication between departments and installation crews regarding scope of work, repair procedures and damages to flooring.
- Billing service work orders once completed including obtaining accurate Purchase Orders from builders when required and forwarding completed work order to builders.
- Pick up overflow work as required.
- Participate in product knowledge training sessions along with team members.
- Other administrative duties as assigned.

**Who You Are**:

- You’re a multi-tasker, with excellent organizational skills and the ability to manage multiple projects, while providing exemplary customer service.
- You have exceptional attention to detail and the ability to efficiently allocate resources to accomplish tasks, while working in a fast-paced environment.
- The ability to handle difficult or unexpected situations by utilizing strong analytical and listening skills in order to identify solutions.
- Enjoys working in a team environment and cross functionally with various departments, with the ability to collaborate with team members and customers to create positive experiences.
- You’re a self-starter, embraces new challenges and are highly motivated to succeed.
- Strong ability to communicate effectively, both written and verbally.

**What You’ve Done**:

- High school diploma or GED
- Minimum 1-year Customer Service experience
- Experience working in the Home Building industry considered an asset

  • Warranty Technician

    7 days ago

    Calgary, Canada Master Craftsman Warranty Ltd. Full time

    View all jobs **Warranty Technician**: Calgary, Alberta - Construction/Facilities **Warranty Technician** **Master Craftsman Warranty Ltd. - Calgary, Alberta** The Carrington Group of Companies has grown over the last 50 years into a top, award-winning residential builder and developer in Alberta and interior British Columbia, and Master Craftsman Warranty...

  • Service, Warranty

    7 days ago

    Calgary, Canada Sonata Design Full time

    Sonata Design is seeking a detail-oriented problem-solver to bridge two critical functions of our business**:Service & Warranty** and **Drapery Coordination**. This unique hybrid role is the "glue" that ensures our complex custom drapery projects stay on track while simultaneously managing post-installation support to keep our clients happy for years to...

  • Community Coordinator

    7 days ago

    Calgary, Canada Mattamy Homes Full time

    **Location**: Calgary, Alberta **Company**: Mattamy Homes Canada **Department**: Warranty Services **Employment Type**: Full-Time **Reports to**: Manager, Warranty Services When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people,...

  • Service & Warranty Technician

    2 weeks ago

    Calgary, Canada Trico Homes Full time

    **Service & Warranty Technician**: **Department**: - Service & Warranty**Location**: - Calgary, AB**There are jobs - and there are careers.** Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart,...

  • Service and Warranty Technician

    5 days ago

    Calgary, Canada Solid Solutions Full time

    Solid Solutions specializes in home renovations. We pride ourselves on our quality of work, communication with our clients, and our ability to meet schedule. We have been one of Calgary’s top renovators since 2014. Solid Solutions takes on the full scope of our projects. From demo to final coat of paint, we do it all! **Position Overview** The Service &...

  • Warranty Administrator

    1 week ago

    Calgary, Canada South Trail Kia Full time

    Are you a detail-oriented professional with a passion for customer service and organization? **South Trail Kia, one of Southern Alberta’s largest Kia dealerships, is looking for a Warranty Administrator / Appointment Coordinator to join our fast-paced and friendly service team!** In this role, you’ll handle warranty processing and service scheduling,...

  • Warranty Service Technician

    7 days ago

    Calgary, Canada Hopewell Capital Corpor Full time

    **Title: Service Technician** **Company: Hopewell **Residential Management** *** **Department: Service** **City: Calgary** Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a...

  • Warranty Service Technician

    7 days ago

    Calgary, Canada Brookfield Residential Full time

    Location Calgary - 4906 Richard Road SW Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to...

  • Service/warranty Technician

    5 days ago

    Calgary, Canada Partners Development Group Full time

    **Position Profile** Job Title**:Service/Warranty Technician** **Job Type**: Full Time Location: Okotoks and Calgary Reports To: Customer Care Manager **Company** For over 25 years, Partners Development Group has been building thoughtfully planned communities in the Calgary and Okotoks areas designed to encourage healthy living and enhance family...

  • Warranty & Seasonal Coordinator - Bench

    1 week ago

    Calgary, Canada Akash Homes Ltd Full time

    **Warranty & Seasonal Coordinators** **About Us** Life is complicated enough. At Akash Homes, we believe building a home shouldn’t be. We’ve grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We’re scaling quickly across Western Canada, and we need people who are ready...