Front Desk Supervisor

Front Desk Supervisor Montreal, QC
Jun 15

START DATE: As soon as possible
JOB TYPE: Full-timeDESCRIPTION
Front desk Supervisor

The Best Western Hotel is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity, and a sense of customer service.

If you are someone social, dynamic, with strong interpersonal and customer skills, we would love for you to join our team. We are looking for that special person that will be a great addition to our valued team.

Responsibilities.
- Assist Front office Manager in training, implementing procedures and policies.
- Must be capable to lead by example, support and motivate a team.
- Proficiency in handling guest complaints
- Ensure all around timely communication within departments and to Front desk Manager.
- Capture sales from in-coming reservations calls and coordinate details of each reservation.
- Complete interfaced reservations with added requests
- Provide excellent and courteous customer service throughout our clients stay.
- Upon check-in relay relevant information regarding the establishment and its services
- Register and check-out our guests in a prompt, professional and welcoming manner.
- Provide courteous, professional, and pleasant phone manners.
- Answer internal, external phones promptly and transfer to proper departments.
- Carefully read the logbook, internal and external memos. Communicate all relevant information regarding the guests and the hotel to other relevant departments.
- Follow procedures and policies implemented by the Hotel.
- Ensure all around timely communication within departments.
- Responsible for cash float, reports and forms of payments.
- Any other task related with guests.

**REQUIREMENTS**:
**Requirements**:

- Must be able to communicate effectively (written & verbal) in English and French.
- Must be able to work well under pressure in a fast-paced environment.
- Ability to analyze, prioritize, organize, and follow up with a strong sense of urgency.
- Ability to multi-task and work well under pressure in a fast-paced environment.
- “Hands on” approach with day-to-day operational duties and projects
- Must have great interpersonal skills.
- Must be self-motivated, organized and demonstrate initiative.
- Must be dependable, reliable, and flexible.
- Must be a positive team player / leader.
- Excellent Communication, customer service, and negotiation skills
- Good decision making / problem solving skills.
- Responsible to respond to Emergency situations, as necessary.
- Must be flexible to work all shifts including, AM's, PM's, weekends, and or holidays - as per operational needs.
- Able to work with Microsoft Office, Outlook, Word, Excel an asset.
- 2-3 year experience in a customer service environment
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing or in a similar position with customer service emphasis is strongly preferred.
- DEC in Tourism or hotel management considered an asset.
- Fluently bilingual (FR / EN)
- Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing.

**Salary**: Up to $23.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Laval, QC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person