Inside Sales Associate

2 weeks ago

Hanover, Canada Moffatt & Powell Rona Full time

Inside Sales Associate
**Reports to**: Store Manager

**Location**:
**Position Summary**:
At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is at the heart of everything we do. As an Inside Sales Associate, you will play a pivotal role in delivering first-class customer service by ensuring a seamless shopping experience from the moment customers enter the store. With a focus on product knowledge, assistance, and safety, you will uphold our values while striving for excellence in all aspects of your role. Continuous learning and adaptability are key as we navigate an ever-changing world, always aiming to enhance our customers' experience through updated products, processes, and technologies.

**Qualifications and Skills**:

- Customer service
- Teamwork
- Problem-solving
- Communication
- Accountability and dependability
- Ethics and integrity

**Key Responsibilities**:Customer Interaction**:

- Greet customers warmly and promptly upon entry, ensuring a positive shopping experience.
- Operate cash terminal proficiently, handling transactions, issuing receipts, and processing returns and exchanges.

**Product Expertise**:

- Assess customer needs and provide expert advice on a wide range of department products.
- Stay updated on new products and their features through Vendor and product knowledge training sessions.

**Sales Objectives**:

- Actively participate in achieving sales objectives set by the Branch Leadership Team.

**Promotions and Inventory**:

- Stay informed about current promotions and flyer prices.
- Support cycle counts and inventory checks as directed by Management.

**Store Maintenance**:

- Maintain floor plans to ensure a tidy and organized sales environment.
- Keep checkout work areas clean, tidy, and clutter-free.

**Compliance and Safety**:

- Adhere to policies and procedures related to loss prevention, product breakage, and health and safety regulations.

**Additional Duties**:

- Perform other duties as assigned by management.

Moffatt & Powell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

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