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Inside Contractor Sales Desk

3 weeks ago

Hanover, Canada Moffatt & Powell Rona Full time

**Position Summary**:
At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is fundamental to our values. As an Inside Contractor Sales person, you will play a key role in delivering top-notch service to our contractors and customers throughout their project lifecycle. Collaborating closely with the Outside Sales Representative, you will ensure that project goals are met within specified timelines and budgets, while providing knowledgeable assistance and support to meet customer needs.

**Qualifications and Skills**:

- Customer service
- Teamwork
- Problem-solving
- Communication
- Accountability and dependability
- Ethics and integrity
- Technical Skills

**Key Responsibilities**:Customer Service Excellence**:

- Establish and maintain positive relationships with customers and contractors, identifying their current and future needs through friendly rapport.
- Communicate professionally and effectively, both in-person and by phone, while providing expert advice on projects.

**Sales Support**:

- Assist customers in various tasks including take-offs, quotations, special orders, and order processing to ensure customer satisfaction.
- Actively pursue sales leads and opportunities, delivering knowledgeable advice and service to customers.
- Focus on Window and Door Sales

**Project Coordination**:

- Ensure timely and accurate delivery of sales and estimates to contractors/customers, coordinating with relevant departments for specialized quotes and deliveries.
- Review and modify schedules and plans as necessary based on status reports from Outside Sales Representatives or contractors.

**Vendor Interaction**:

- Liaise with vendors, processing special order requests accurately and efficiently, while maintaining strong relationships to ensure prompt and reliable service.
- Coordinate vendor service requests and returns, following established control procedures for C.O.D. orders and cash customers.

**Administrative Support**:

- Handle incoming calls and inquiries, relaying messages promptly and courteously to Outside Sales Representatives.
- Conduct research using supplier catalogs or discussions with the Purchasing Department to address customer inquiries effectively.

**Professional Development**:

- Participate in regular professional development and training sessions to enhance skills and knowledge.

**Safety Compliance**:

- Uphold safety standards as per company policies and regulatory requirements, ensuring adherence to safe work practices by all team members.

**Additional Responsibilities**:

- Perform other duties as assigned by management, maintaining accountability to the company's values and policies.
- Maintain a clean and tidy work area, demonstrating respect for individuals and the needs of the company.
- Previous experience in sales or customer service preferred, particularly in a retail or construction environment.
- Strong communication and interpersonal skills, with a professional demeanor.
- Ability to multitask and work effectively in a high-pressure, deadline-driven environment.
- Commitment to upholding safety standards and regulatory requirements.

Moffatt & Powell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.