Restaurant Supervisor

**Restaurant Supervisor**

**Location**: Vancouver, British Columbia

**Job Type**: Full-Time (5 Days a Week)
**Salary**: $3,500 per month
**Company**: Karakoram Restaurant

**About Us**

Karakoram Restaurant is a well-established dining destination known for its exceptional service and high-quality cuisine. We are seeking a dedicated **Restaurant Supervisor** to oversee daily operations, support staff, and ensure a superior customer experience.

**Key Responsibilities**:
**1. Staff Supervision and Support**
- Supervise front-line staff, ensuring they perform their duties efficiently.
- Train new employees and provide ongoing training for existing staff.
- Conduct performance evaluations and provide feedback to staff.
- Assist in daily staffing budgets to ensure optimal staffing levels.

**2. Customer Service Management**
- Address customer inquiries and complaints professionally.
- Ensure customer orders are taken and delivered promptly and accurately.
- Promote a positive customer experience and maintain high service standards.
- Encourage customers to leave positive **Google reviews** and set daily review goals for the team. Monitor and ensure the achievement of these goals.

**3. Operational Oversight**
- Monitor shift activities to ensure smooth operations.
- Manage daily inventory levels and submit orders to the **supply chain** as needed.
- Coordinate with suppliers for necessary orders and track deliveries.
- Ensure compliance with **health and safety regulations** and food safety standards.

**4. Cash and Financial Management**
- Handle daily **cash management tasks**, including cash register reconciliation.
- Prepare and make **bank deposits** as needed.
- Maintain accurate financial records and reports.

**5. Quality Assurance**
- Inspect **food preparation and presentation** for quality and consistency.
- Ensure **cleanliness and organization** of the kitchen and dining areas.
- Oversee the **maintenance and repair** of restaurant equipment.

**6. Administrative Tasks**
- Maintain accurate records of **staff attendance, sales, inventory, and orders**.
- Prepare **shift reports** detailing daily operations and issues.
- Assist in the development and implementation of **policies and procedures**.

**7. Problem Solving**
- Quickly identify and resolve operational and customer service issues.
- Make informed decisions to maintain smooth restaurant operations.
- Foster effective communication to ensure all staff are informed and working cohesively.

**8. Team Building and Motivation**
- Foster a **positive work environment** and team spirit among staff.
- Encourage and motivate staff to achieve performance goals and high service standards.

**9. Hands-On Support**
- Assist in **cooking, preparing orders, cleaning, and arranging inventory** as needed.
- Actively participate in **inventory management** and ensure stock levels are maintained.

**10. Reporting and Approval**
- Report to the **Restaurant Manager**.
- Obtain **approval for vacations and time off** from the Manager.

**Qualifications**
- Proven experience in restaurant management and supervision
- Strong leadership and team management skills
- Proficiency in POS systems
- Excellent customer service and food handling abilities
- Experience in food preparation and cooking
- Background in interviewing and training staff
- Familiarity with various roles in food service, including bartending and barista experience

**Employment Terms**

**Schedule**: Full-Time, 5 days a week (including weekends as required)
**Salary**: $3,500 per month
**Vacation Pay**: 4%

Pay: $3,500.00 per month

**Benefits**:

- Discounted or free food
- On-site parking

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Hospitality: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person