Surveillance Operator

5 days ago

Calgary, Canada Deerfoot Inn & Casino Inc Full time

**Company Overview**

Deerfoot Inn & Casino is one of Calgary's premier hotels, offering a full-service experience with 188 deluxe guest rooms, a concert hall, conference center, and a giant indoor water park. Our vibrant casino and lounges provide exciting entertainment options, making us the preferred destination for both relaxation and fun in South Calgary.

**Summary & Responsibilities**

The Surveillance team holds the main responsibility for observing and documenting the daily operations of the casino floor, overseeing all gaming activities to guarantee adherence to AGLC Casino Terms, Conditions, and Operating Guidelines, internal policies, and house rules, in addition to the hotel’s public areas. The Surveillance Investigator will also need to supervise various radio channels, carry out internal and external investigations, monitor alarm systems, and perform other necessary tasks.

**Requirements**:

- A minimum of 2+ years recent Casino Investigator (Operator), Casino Security or Casino Gaming/dealer Experience is highly preferred. Post-Secondary education in Criminology, Justice studies or suitable combination of education and experience an asset
- Clear Calgary Police / RCMP Security Clearance - No Criminal Convictions or pending charges within the court system.
- AGLC Certificates including AML, Deal Us in Casino Staff Training (Phase 1 & 2), ProTect & ProServe Required
- Must have a minimum Valid Standard First Aid/CPR-C Training
- Demonstrate a strong commitment to honesty and integrity
- Compliance with elevated standards, methodologies, and protocols
- Familiarity with AGLC Policies and Procedures
- Capability to collaborate effectively within a team setting

We provide a benefits package that encompasses life and disability benefits, a health spending account, discounts for staff on food and hotel accommodations, as well as vouchers for complimentary meals.

Several of our employees have successfully transitioned into careers in law enforcement. We invite you to join us, learn, and become a member of an exceptional team

Pay: $20.50-$23.00 per hour

Expected hours: 48 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Night shift

Application question(s):

- Please clearly explain in detail your Surveillance Operator/Investigator Experience, Including program/equipment used.
- Please explain your knowledge of Casino Gaming (Poker, Table Games) and your skill level. You will be tested on this during the interview process.
- Do you confirm that you are able, willing and physically capable of working a 12 hour night shift, on a 2-2-3-2 rotational schedule? This schedule cannot be modified as it is a set rotation.

**Education**:

- DCS / DEC (required)

**Experience**:

- Gaming (Security, Surveillance, Dealer, Pitboss): 2 years (required)
- Computer skills: 3 years (required)

Licence/Certification:

- AGLC Certs (AML, Deal us in phase 1&2, ProTect, ProServe) (preferred)

**Location**:

- Calgary, AB T2Z 3W4 (preferred)

Work Location: In person

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