Outbound Call Centre Manager

1 week ago

Brampton, Canada Laserbody MD Full time

About LASERBODY MD

We believe everyone has the right to choose how they want to look and feel.

The future is one of personal enhancement and improvement. LASERBODY MD is more than medical aesthetics & wellness clinics. We're a lifestyle health movement dedicated to empowering people to look better, feel better, be better and live longer.

We're not your typical medical company, we are ethical medical professions that value our clients and team members and strive to live by our company values.

Perks include health benefits and professional development.

Learn more by visiting - LaserbodyMD.ca

**POSITION OBJECTIVE**:
Roles & Responsibilities
- Self driven and is a veteran in Outbound Call Centre Leadership, who knows what “great” looks like
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call
- Responsible for development and administration of annual department budget to attain business goals with operational stability
- Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development
- Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Centre
- Develop and maintain effective organization of responsibility, including efficient training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
- Manage and expand client and co-worker relationships

People Leader
- Holds others and self accountable to gaps in performance, is a champion of feedback
- Acts with Integrity: Demonstrates responsible, ethical and honest behaviour while consistently leading by example; models our values
- Motivates team to take timely action, resolves customer escalations in a timely manner
- Monitors progress to departmental goals with company strategy
- Sets department goals & objectives and supports direct reports with achieving results and development plans
- Encourages team to be involved in decisions, encourages talent development
- Executes the performance management cycle activities for the team
- Strong communication skills, ability to promote learning and development; can have difficult conversations
- Complies with all company policies

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

Work Location: One location

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