Call Center Supervisor

1 day ago

Brampton, Canada Coca-Cola Canada Bottling Limited Full time

Work Location - Brampton

Employee Type - Regular Employee FT Salaried

**About This Opportunity**:
In this role, you will be responsible for Contact Centre Sales and Service operations and execute best practices for customer inquiries, orders, service requests, and process optimization.

**Responsibilities**:

- Lead and manage a team of Customer Sales Solutions Agents through goal setting and performance expectations to drive sales and service
- Monitor employee performance and utilize performance dashboard and agent scorecards

**Qualifications**:

- 4 years’ experience in Contact Centre operations, with working exposure to traditional call centre functions in Sales and Service environments
- Experience leading a team
- Ability to lead in a fast-paced environment
- Practical understanding of CRM concepts and practices
- Understanding of Salesforce is considered an asset
- Understanding of Genesys Cloud software and/telephony software considered an asset

**About Us**:
**Proudly Canadian and Independently Owned, we are Coke Canada Bottling**

Coke Canada Bottling is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love. We pride ourselves on building diverse and sustainable relationships with our customers, consumers, stakeholders, and communities through our shared values: lead with an entrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life, Sprite®, Fanta®, Barq's®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, and A&W®.

**Important**:
All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification, and driver’s abstract review. In addition, all new employees must be fully vaccinated against COVID-19 and provide Coke Canada with proof of vaccination. Please advise the Talent Acquisition team if you have any questions or concerns in regard to any of the foregoing once you are contacted for further consideration.

  • Call Center Representative

    2 weeks ago

    Brampton, Canada Espace Urbain Full time

    Job Overview: As a Call Center Representative for our fence contracting company, you will be the first point of contact for customers, providing information, answering inquiries, and assisting with various aspects of fence installations and services. **Responsibilities**: Inbound Calls: - Answer incoming calls from customers inquiring about fence...

  • Call Center Operator, Pt

    3 days ago

    Brampton, Canada Compass Group Full time

    **Working Title**:Call Center Operator, PT **Employment Status**: Part-Time **Starting Hourly Rate**: 21.00 **Address**:2100 Bovaird Dr E Brampton ON L6R 3J7 **New Hire Schedule**:Open Availability/ primarily for weekends only **Compass One Healthcare** is a premier healthcare company with 46,000 engaged team members who are focused on delivering...

  • Bilingual Call Center Agent

    1 week ago

    Brampton, Canada Canon Canada Full time

    **Bilingual Call Center - Hybrid - Brampton, ON** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

  • Bilingual Call Center Agent

    2 weeks ago

    Brampton, Canada Canon Canada Full time

    **Bilingual (FR/ENG) Call Center - Hybrid - Brampton, ON - No nights and no weekends** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and...

  • Remote Call Center Leader: Coach

    4 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full time

    A leading financial institution is seeking an experienced Call Center Supervisor to lead their remote team in Montreal. You will oversee daily operations, ensuring high-quality customer interactions and mentoring team members. The ideal candidate has a strong background in customer service, excellent leadership skills, and experience in managing remote...

  • Call Center Representative

    4 weeks ago

    Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full time

    Job Summary:We are looking for a highly motivated and customer-oriented Call Center Representative to join our dynamic team at Progressive Technology. As a remote representative, you will play a critical role in delivering exceptional customer service and providing support to our clients. The ideal candidate will be professional, have excellent communication...

  • Call Center Service Coordinator

    5 days ago

    Brampton, Canada Johnson Controls Full time

    **Job Details**: This is a 24-hour call center. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts. How you will do it: - Monthly/weekly Reporting of Service Tickets for local customers. - Assist Service Manager and Service Team leaders coordinating Service department tasks - Create POs to vendors to purchase parts needed...

  • Customer Service Inbound Call Center

    2 weeks ago

    Brampton, Canada Aroma Day Full time

    We are a well-established company in the Beauty Industry, considered to be market leaders in the industry with over 40 locations in GTA. Due to substantial growth within our head office located in Brampton, we currently have exciting opportunities to work within our Call Centre team and clinic in a part-time or full-time capacity. If you love putting the...

  • Call center

    2 weeks ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Johnson & Johnson Full time

    position Summary Basic Data Entry Clerk Wanted - Work From Home 25 Words Per Minute Input We are Legitimate Work From Home Data Entry Jobs are going to require that you have skills relevant to the position you are applying for. Training is provided based on the position. JOB REQUIREMENTS Computer with internet access Quiet work space away from distractions...

  • Remote Call Center Representative

    1 week ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada MCI Careers Full time

    LOCATION : Remote Work-at-Home JOB TYPE : Full-Time PAY TYPES : Hourly + Bonus BENEFITS & PERKS : REMOTE REPRESENTATIVE : Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS : No Resume Required,...