Order Entry

2 weeks ago

Mississauga, Canada Van der Graaf Full time

We are currently seeking an experienced **Order Entry/Customer Service Representative**to join our growing team.

**Location**:Brampton

**Hours of Work**: 8:30 am to 4:30 pm (Monday to Friday)

***:
**Responsibilities**:

- Respond promptly and professionally to customer inquiries, providing accurate product information, pricing, and lead times.
- Accurately enter and manage customer orders and quotations in the system, ensuring clarity on specifications and delivery requirements.
- Coordinate with the production and planning teams to meet special delivery requests or custom product configurations.
- Interpret basic technical product details to assist customers with selection, compatibility, and order accuracy.
- Follow up on open orders, backorders, and delivery timelines to ensure customer expectations are met.
- Build strong relationships with customers by delivering courteous, solution-focused support.
- Collaborate cross-functionally with Sales, Engineering, and Production to resolve issues and ensure seamless service.
- Proactively identify potential order or delivery issues and take initiative to resolve them in a timely manner.
- Maintain organized records of all customer interactions and order activity for accurate reporting and follow-up.

**Qualifications**:

- Post-secondary education (College Diploma or University Degree) in Business, Engineering Technology, or a related field.
- Minimum of 3 years’ experience in customer service or order entry within a manufacturing or industrial environment.
- Strong mechanical aptitude with the ability to understand and communicate technical product details and configurations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with ERP systems such as EPICOR is a strong asset.
- Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong problem-solving and decision-making skills; able to work independently with mínimal supervision.
- Exceptional verbal and written communication skills, with a professional and courteous demeanor.
- Fluent in English (spoken and written); proficiency in Spanish is considered an asset.
- Prior experience in a leadership or team lead role is considered an asset.
- Demonstrated ability to work collaboratively within a cross-functional team environment.

**We offer a competitive salary, company paid benefits, RRSP match-up, vacation/sick time and other perks.**

**About VDG**

The VDG Drum Motor is a one-component conveyor drive that has all drive components, including the electric motor, gear reducer, and bearings, enclosed inside the drive drum, increasing mechanical and electrical efficiency, optimizing space, and promoting operator safety.

Manufacturing in-house in the USA and Canada for 40 years, using cutting-edge production technology and automation, and with continuous improvements through R&D, VDG ensures product quality, short lead-times, and after-sales service.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Experience**:

- ERP systems: 3 years (preferred)
- Microsoft Office: 3 years (preferred)
- Manufacturing/Industrial: 3 years (preferred)
- Order Entry: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

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