Customer Support

6 days ago

Surrey, Canada Mercana Full time

Mercana Furniture and Décor, a leader in wholesale furniture and art in North America, is known for our 'design first' culture. We are excited to welcome a dynamic individual who shares our passion and values to join our team as a Product Claims Clerk.

As a Customer Support - Claims Clerk, you will be a key player in upholding Mercana’s brand standards by managing customer claims requests.

**Job Duties**:

- Overseeing the processing of all incoming claims requests
- Resolving ongoing claim requests (for products, parts and freight)
- Providing replacement parts or products
- This role also encompasses various administrative tasks to support different departments in executing customer service related to the claims process, including internal and external communication and paperwork preparation.

**Required Knowledge, Skills & Abilities**
- Strong ability to communicate clearly and concisely in written and verbal English.
- Work alongside our Quality Control team to ensure company standards are adhered.
- Highly organized with the ability to multi-task
- Dedicated commitment to providing superior, timely internal and external customer service
- CRM experience is an asset. Experience with Microsoft Office tools, NOP Commerce, and Business Central is highly valued.

**Education/Experience**
- Minimum education, High School Diploma or equivalent
- 1 to 2 years of customer service support or similar customer-facing experience is an asset

**What we offer**
- Excellent Compensation Package including:

- Salary Range: 42 - 48K based on experience
- Extended Health & Dental benefits, which include an HSA
- Annual vacations starting at three weeks
- Employee discounts on products
- Great Workplace culture:

- Regular social events
- Dog-friendly office
- Beautiful office space.
- Career growth opportunities.

If you are a self-motivated professional seeking a rewarding opportunity to excel in the furniture distribution and retail sector, we want to hear from you. Join our team at Mercana and become part of a dynamic and customer-focused organization that values innovation and teamwork.

To apply, please submit your resume highlighting your relevant experience and accomplishments. We appreciate all applicants' interest, but only those selected for an interview will be contacted.

Mercana is an equal-opportunity employer. We embrace diversity and strive to create an inclusive environment for all employees. Should you require accommodations during the interview process, please let us know.

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