Customer Support Representative

**We are Nors.**We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions**,** and equipment needed to make your life and business more successful.

**Purpose**:
Improving life and business through outstanding service and equipment. Creating continuous value for all.

**Values**:
A common culture for a clear sense of identity.

**_LEGACY HUMANISM AMBITION READINESS INTEGRITY_**

Now we're looking to add a new member to our growing team: someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning.

**You'll love working here.**

As our **Customer Support Representative** (Parts and Sales service)**,** you'll play an integral role in providing excellent customer service to customers, suppliers and distributors ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.

**What's in it for you **

We're a growing business in an exciting industry. This is a full-time, position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan. You're going to have an amazing feeling of fulfillment when your efforts drive us to become each customer's first choice for service, equipment and parts.

**Position Outline**:

- “Service First”. It's our company slogan and you are driven to support external and internal customers with exceptional solutions with parts and service. You'll recognize that our customers' livelihoods depend on the service they receive from our team.
- Relationship Builder. You're going to get to know your customers, their equipment, and their business. You'll build rapport and trust and you'll be able to provide information and solutions to keep your customers up and running.
- Entrepreneurial Spirit. You will develop a strong understanding of the parts and service departments and understand customer's needs. With this knowledge and experience you will develop skills for providing customer solutions. You'll be successful with leveraging customer insights to identify business opportunities and strategies, and you are not afraid to prospect and cold call for new accounts on a regular basis.
- Ambassador. You're going to represent our company, leading by example and personifying our corporate values. You will leave customers and suppliers with a positive impression and the desire to do business with us again.
- Vigilance. Report customer satisfaction, trends and other useful information to parts and service supervisors. Report any possible leads for equipment sales to the sales team. Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.
- Tech savvy. You will be comfortable with learning new software and you'll also have the ability to communicate with technicians and customers regarding parts and service.
- Diligence. We have adopted best practices when developing our systems and procedures and you'll become a champion for consistently staying in the lines. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring your follow-up, and you are a stickler for accuracy.

**Experience Required**:

- 3+ years of practical related experience in Customer Service
- 2+ years of experience in heavy equipment or related industry
- Superior customer relations skills
- Strong problem solving and conflict resolution skills
- Ability to write reports and business correspondence
- Good communications skills
- Good computer and systems knowledge
- Strong technical background and capable of communicating with technicians, parts personnel, and customers regarding parts and service

**Education Required**:

- High school diploma, Post secondary degree or equivalent work experience

**Position duties also include the completion of any additional tasks or projects as requested