Service Administrator

Convergint is looking for a team-oriented, results-driven, Operations Service Administrator, to join our amazing culture at our Calgary location. The Service Administrator accurately executes service work order invoicing practices for Convergint Canadian locations in accordance with our company and customers invoicing requirements. In addition, you will provide service and administration support as required during peak times to best serve our customers, colleagues and Convergint.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Provide timely and accurate generation of service invoices monitoring corporate margins and paying close attention to our customer invoicing requirements.
- Communicate invoicing details to our customer and obtain customer Purchase Orders when required to ensure prompt payment.
- Provide first level of Work Order approvals verifying accuracy from purchase order details to vendor invoice details.
- Review aged report monthly and investigate outstanding invoicing issues with the Accounts Receivable department.
- Collaborate data and generate various reporting to support measurements against corporate Key Performance Indicators (KPI’s).
- Accurate and prompt filing of service invoices, timesheets and miscellaneous documents. This includes annual archiving in support of our corporate Records Retention policy.
- Support in handling incoming customer calls for Canadian locations, including service dispatching, tracking and scheduling of calls, entering new sites, modifying existing sites and handling general inquiries.
- Provide service administrative support as required. This includes compiling customer activity reports, work order history reports, customer financial reporting, typing assignments such as quotations and maintenance documentation.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Exceptional customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, Word and Power Point skills.
- Excellent financial knowledge and skills— understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent attention to detail.
- Strong verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative - regularly engages in proactive behavior and looks for opportunities
- Good ability to facilitate a collaborative working environment for customers and team members
- Flexibility with some overtime requirements on evenings or weekends

**Requirements**:

- Diploma and/or certificate in Business Administration or related office experience required.
- Minimum of two years of previous, relevant office experience preferred.

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

**Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.**

CAL