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Analyst, Administration and Billing, Group Insurance
2 weeks ago
**Employer**: iA Financial Group - **Office**: 1080, Grande Allee West - **Location**: Québec, Quebec - **Other Possible Location(s)**: Montreal, Quebec - **Job category**: Customer Service and Administrative Support - **Job ID**: JR10023649 - **Job type**: Temporary Job **Description**: - Sector: Group Insurance / Team: Administration / Montreal / Quebec / Start Date: August / Temporary +1 year / Hybrid _ Are you known for your positivity, resourcefulness, curiosity, and quick learning ability? Are you looking for an administrative job in the insurance field where your creativity can shine through improvement ideas? We have the position for you Join a professional, respectful, and results-oriented team, and boost your career with professional development opportunities You will develop your skills by learning the laws, rules, and practices of the industry. Main Responsibilities: - Analyze and process various types of requests, simple or complex, according to a defined learning path; - Ensure consistency and compliance of requests and documents received; - Communicate with plan administrators or insured individuals to obtain the necessary information for efficient request processing; - Provide administrative support to customer service agents and sales and service department advisors/representatives; - Suggest process improvements to better serve clients, reduce costs and delays, and increase productivity; - Participate, as needed, in special projects or other tasks to contribute to team objectives; - Participate in various team projects and other related tasks. Position Evolution: - ** First Level**: Analyze and process requests related to enrollments, division, class, and coverage changes, beneficiary management, terminations and extensions, salary changes, and certificate changes. - **Second Level**: The analyst must have developed critical thinking and in-depth analysis to handle more complex requests, without assistance except in exceptional cases, to analyze and code absences, manage claim-related coverages, manage access to the Client Space, and contribute to various related tasks as needed. - **Third Level**: The analyst can obtain an "Experienced" Analyst certification by mastering the tasks of the first two levels. At this stage, the analyst will share knowledge with less experienced analysts, participate in the "Peer Review" process, and contribute to tasks related to medical selection, insurance transformation, billing cycles, and certain specialized processes. The development path within the Administration team is very accessible. An analyst who reaches the third level of development can aspire to a higher level in the pay scale, such as a Senior Analyst role. In this role, they can continue their development and contribute as an expert to support and guide analysts in their daily performance. Desired Profile: - College diploma and 4 years of relevant experience; - Technical skills and proficiency in data entry (speed, attention to detail and quality); - Analytical skills and good judgment; - Autonomy, organization, and availability; - Knowledge of group insurance administration (an asset). What We Offer: - A strong team spirit focused on mutual support; - Regular team activities; - An environment of multidisciplinary professionals allowing you to expand your knowledge and skills. **Invest in your talent by joining our team**: See why so many people choose iA **Company Overview**: iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. **Our commitment to Diversity and Inclusion**: At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
