Dispatcher

4 days ago


Orillia, Canada First Student Canada Full time

**Dispatcher**:
**Location** 445 Laclie Street, Orillia, ON Canada L3V 6J6
**Phone Number**
7057179958

**Division** First Student Canada
**Categories** Operations Support
**Req ID** 41772

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

**At First Student, we are proud to offer**:

- Tremendous Career Advancement Opportunities due to a strong presence across North America
- Positive and rewarding work environment

**Responsibilities**:

- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations

**Experience and Skills**:

- 3-5 years’ experience
- Class B License Required
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate


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