Coordinator, Information Technology

About Homeward Trust Edmonton
Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Updated Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people who believe ending homelessness is possible.
Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.
Coordinator, Information Technology
Position Summary
The IT Coordinator supports the effective delivery and day-to-day operations of information technology (IT) services across the organization. Reporting to the Manager, Information Technology, and working closely with the IT team, this position is responsible for providing hands-on technical support, coordinating end-user setups, managing IT inventory, and assisting with the implementation of IT projects and processes.
As a member of the Business Services team, the IT Coordinator contributes to the overall stability and functionality of Homeward Trust’s IT systems and tools. This includes ensuring timely support for users, maintaining accurate documentation, supporting system maintenance, and collaborating with both internal staff and external vendors.
The IT Coordinator helps operationalize IT services to ensure consistent delivery, ongoing improvement, and alignment with organizational needs, while also promoting best practices in user support, asset management, and process documentation.
Duties & Responsibilities
- Provide technical support for staff (hardware, software, user access).
- Set up and configure workstations, laptops, phones, and user accounts.
- Assist with onboarding and offboarding (equipment, system access, checklists).
- Maintain IT asset inventory and track hardware/software usage.
- Maintain organized IT files and records, ensuring documentation is accurate and up to date.
- Coordinate with vendors for equipment orders, repairs, and software licensing.
- Support IT project tasks such as system updates, deployments, and training.
- Help document IT processes, system configurations, and user guides.
- Participate in system checks, backups, and scheduled maintenance.
- Perform other duties as assigned by the IT Manager or Senior IT.

**Qualifications**:
Education & Experience
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in an IT support or coordination role.
- Experience setting up and troubleshooting Windows PCs, printers, and basic network issues.
- Experience with Microsoft 365, Active Directory, and ticketing systems.

Knowledge Skills & Abilities
- Good problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working with both technical staff and non-technical users.
- Organized and detail-oriented, with good documentation habits.
- Familiarity with ERP/CRM systems or virtualization tools is an asset.
- Knowledge of the non-profit or housing sector is an asset.

Additional Requirements
- Must be eligible to work in Canada.
- Must pass a criminal record check.

**We thank all applicants for their interest**: however, only those selected for an interview will be contacted.