Bilingual Customer Service Representative

2 weeks ago

Gloucester, Canada Tire Discounter Group Inc. Full time

**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.

TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.

**Requirements**:

- 1-2 years of experience in a call center environment
- Effective oral and written communication skills in French and English
- Self-starter, who is able to work in a fast paced environment.
- Excellent organization skills.
- Must be able to multi-task and be detail oriented.
- Proficient in MS Office: Microsoft Word, Excel, Outlook
- Familiarity with Customer Relationship Management (CRM) systems and practices
- Ability to solve problems with a sense of urgency and execution
- Pleasant telephone manner
- Proactive approach

**Responsibilities Include**:

- Receives and manages calls from customers regarding TDG’s product line in a call center environment
- Record and update customer information, in and out calls, follow up, track next actions in system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Communicates with customers in a professional manner on a one on one basis to identify and asses customer needs, to promote and maintain customer satisfaction
- Proactively ensure customer’s demands and satisfactions are met or exceeded
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Open new customer accounts by recording account information. Maintains customer records by updating account information.
- Generate sales leads when possible and report to Business Development Managers (BDM)
- Liaison between all internal functions including BDM’s to ensure cohesive and optimal performance
- Ensure sales managers are informed of all unresolved complaints/inquiries
- Meet personal/customer service team targets and call handling quotas

**Why work at TDG**:

- Competitive wages and salaries
- Non-matching RSP plan with Canada Life
- Competitive Group Benefit Plan (Health & Dental paid by TDG)
- Bonus Program for all employees
- Service Awards Program
- Referral Hiring Bonus of $1,000.00 per referral
- Attendance Bonus for all hourly employees
- TDG wearables and merchandise

TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.

TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, ON K1J 0B3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Gloucester, ON K1J 0B3

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