Customer Service Representative

2 weeks ago


Gloucester, Canada Padel and Friends Full time

**Job Summary**

**Responsibilities**
- Provide accurate information about products and services to assist customers effectively booking courtime, programs and/or lessons.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve overall service delivery and customer experience.
- Taking customer orders and delivering food and beverages

**Qualifications**
- Proven experience in a customer service role is preferred.
- Strong phone etiquette with excellent verbal communication skills in English; bilingual or multilingual abilities are highly desirable.
- Ability to analyze situations quickly and effectively while maintaining a calm demeanor under pressure.
- Smart Serve Ontario required
- Proficient in using computer systems and software for data entry and communication.
- Strong problem-solving skills with attention to detail.
- A positive attitude and willingness to learn new skills.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members. Your contributions will make a significant impact on our success

**Job Types**: Part-time, Casual

Pay: $18.00-$20.00 per hour

Expected hours: 12 - 25 per week

Additional pay:

- Tips

Schedule:

- Evening shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Bartending: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person



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