Customer Service Representative

6 days ago

Gloucester, Canada Medical Pharmacies Group Limited Full time

**Job Title**:Customer Service Representative
**Location**:Ottawa, ON
**Reports to**:Customer Experience Manager
**No. of Positions**:1
**ATR**: 4414
**Type**:Full time, Permanent
**Salary**:Hourly, commensurate with experience

**Benefits**:Yes

**Purpose**:
As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

**Key Responsibilities**:

- Respond to customer inquiries and escalate where necessary
- Update customer profiles, including change of billing requirements
- Arrange for delivery and pickup of medical supplies and equipment
- Outbound and inbound communication to external clients and internal departments for service delivery
- With increased experience, this role will handle more complex order management, including product recommendations, medication orders and trouble shooting

**Skills**:

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work in a fast-paced environment
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

**Qualifications**:

- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 years’ in a high volume customer service, order desk and/or call center role, in a healthcare environment is preferred
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, GP or Pronto preferred
- Ability to participate in an evening and weekend shift rotation (e.g. every 4-6 weeks)
- Bilingual (English & French)

While we thank you for your interest, only select applicants will be contacted regarding the position.
- Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- customer service: 1 year (required)

**Language**:

- French (required)

Work Location: One location

  • Customer Service Representative

    6 days ago

    Gloucester, Canada The Foundation Guys Inc. Full time

    The Foundation Guys Inc. is looking for a highly motivated and positive individual to serve on our team of Customer Service Representatives. This individual must possess: strong organizational, customer service and time management skills; high attention to and accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent...

  • Customer Service Representative

    1 week ago

    Gloucester, Canada Billet Precision Ltd. Full time

    **Customer Service Responsibilities list**: - Manage incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer...

  • Customer Service Representative

    2 weeks ago

    Gloucester, Canada Bemac Collision Group Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies. **Job...

  • Customer Service Representative

    3 days ago

    Gloucester, Canada The Foundation Guys Inc. Full time

    The Foundation Guys Inc. is looking for a highly motivated and positive individual to serve on our team of Customer Service Representatives. This individual must possess: strong organizational, customer service and time management skills; high attention to and accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent...

  • Customer Service Representative

    2 weeks ago

    Gloucester, Canada Bemac Collision Group Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative/Accounts Receivable Administrator to join their team in a well-established, progressively growing group of companies. Reporting directly to the Financial Controller, The Customer Service Representative /Accounts Receivable Administrator is responsible for securing...

  • Customer Service Representative

    1 day ago

    Gloucester, Canada Bemac Collision Group Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative/Accounts Receivable Administrator to join their team in a well-established, progressively growing group of companies. Reporting directly to the Financial Controller, The Customer Service Representative /Accounts Receivable Administrator is responsible for securing...

  • Customer Service Representative

    1 day ago

    Gloucester, Canada BG Distribution Full time

    BG Distribution is one of the fastest growing companies in Canada (we even made it on a top 500 growing companies list!) and we’re looking for some talent to help us keep that momentum going. We need someone to join our Ottawa team as a customer service sales representative. You don’t know anything about door hardware? No problem! We’re looking for...

  • Customer Service and Sales Representative

    1 week ago

    Gloucester, Canada Robertson Rent-All Full time

    **Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...

  • Customer Service and Sales Representative

    6 days ago

    Gloucester, Canada Robertson Rent-All Full time

    **Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...

  • Customer Service Representative

    2 weeks ago

    Gloucester, Canada Padel and Friends Full time

    **Job Summary** **Responsibilities** - Provide accurate information about products and services to assist customers effectively booking courtime, programs and/or lessons. - Maintain detailed records of customer interactions and transactions in our database. - Collaborate with team members to improve overall service delivery and customer experience. - Taking...