IT Support Specialist

5 days ago


Edmonton, Canada ITO Inc Full time

**Summary**

We are seeking an IT Support Specialist to join our dynamic team at ITO. In this role, you will be responsible for providing technical support to our staff, ensuring that all IT systems operate efficiently. Your expertise will play a crucial role in maintaining our high standards of service.

**Responsibilities**
- Provide technical support for hardware and software issues across the organization.
- Manage and troubleshoot operating systems including Windows, Linux, and MacOS.
- Assist in the setup and configuration of computer hardware and peripherals.
- Support VPN connectivity issues for remote users.
- Collaborate with team members using tools like Jira and ServiceNow for issue tracking and resolution.
- Communicate effectively with staff to understand their IT needs and provide solutions.

**Requirements**:

- Proven experience as an IT Support Specialist or similar role.
- Strong knowledge of operating systems (Windows, Linux, MacOS) and computer hardware.
- Experience with help desk software and ticketing systems.
- Familiarity with VPNs and network configurations is a plus.
- Excellent communication skills to interact effectively with users at all levels.
- Ability to troubleshoot technical issues promptly and efficiently.

**Job Type**: Fixed term contract
Contract length: 1 month

Pay: $4,000.00 per month

Schedule:

- Monday to Friday

Application question(s):

- Please confirm it is understood that this is a month to month contract.

Work Location: Remote


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