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Support Specialist

3 weeks ago

Edmonton, Canada Campbell Scientific, Inc. Full time

**Support Specialist**
- (1 Temporary full-time position located in Edmonton, Alberta)_

Our operations and client services departments are key to our business's success and our customers’ success. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building, and integrating larger-scale solutions, and providing remote technical support to our customers. We are looking for a temporary (14 months with the possibility of extension)** Support Specialist** to join us in our pursuit to provide our customers with the highest quality products and world-class support.

**We Are Campbell Scientific**

We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.

**What’s in it For You?**
- Industry competitive salaries.
- Excellent benefits beginning on your first day with us.
- Company profit sharing program.
- Personal time off to ensure a balance between work and life.
- Comprehensive safety program.
- A great work culture where we work hard and make the time to enjoy both our work and the people around us.
- Challenging and engaging work that makes a difference on a global scale.

**What You’ll Work On**

This role will be focused on utilizing technical knowledge of Campbell Scientific products and services to provide our customers with high-level support. The position will include the following responsibilities:

- Troubleshoot software, products and equipment to provide solutions to our customers.
- Identify client equipment that requires repair and arrange a Return Merchandise Authorization (RMA).
- Share specialized information with other employees in a collaborative manner.
- Initiate and communicate system and sensor-specific programming
- Monitor customer networks on a Cloud-based platform.
- Support the Campbell Scientific Field Service department and our maintenance contracts.

**What We’re Looking For**
- Post-secondary diploma in Electronics Engineering Technology, Computer Engineering Technology, Instrumentation, or a related technology program.
- Equivalent combinations of education and experience may be considered.
- Proficient with Microsoft Office with an aptitude to learn new systems.
- An ability to use standard bench testing equipment.
- Ability to read and interpret data.
- Ability to communicate (written and verbal) in French would be an asset.
- Aligned with our ARCTIC Values (Accountability, Respect, Client-centric, Teamwork, Innovation and Continuous Improvement).
- Someone who places importance on working hard, having fun, and building great relationships with your peers.

**Want to see what other opportunities there are to join our team?**
- The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned._
- Campbell Scientific is an EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law._

**_Please note that all new hires to Campbell Scientific Canada must be fully vaccinated against COVID-19 and provide proof as required._