IT Support Specialist

7 days ago

Edmonton, Canada Broadstreet Properties LTD Full time

When friends and family have computer problems, you’re the first person they call. You are a self-starter and are driven to see the end results. You have a natural curiosity to understand how things work, enjoy the troubleshooting process and are not intimidated by the challenge of learning on the fly to resolve problems. If this sounds like you, we’re looking for a customer-focused individual with a broad understanding of technology to join our team

As the IT Support Specialist, you will be based out of Alberta Regional Office in Edmonton and will offer support to regional users who are experiencing challenges with their computers or software. Support can be provided in person, over the phone, or online. You will address issues ranging from the network systems to individual desktop computers. The IT Support Specialist is also responsible for maintaining the company's computer services and equipment.

**Your contributions to the team include**:

- Troubleshooting to detect and solve technical problems
- Providing on-site and remote support
- Being proactive in providing hands-on solutions
- Supporting Microsoft Office Suite, Microsoft Office 365 and mobile devices
- Participating in cross-function projects
- Responding to user requests
- Providing technical guidance and timely solutions
- Escalating unresolved issues in a timely manner
- Deploying, upgrading and refreshing equipment and devices
- Ensuring continuous improvement of on-site service delivery

**What you need to be successful**:

- Post-secondary education in relevant field of study or equivalent work experience
- Minimum 1 years of direct work experience in user support
- Experience with Microsoft Office 365 administration would be an asset
- Effective communication skills with individuals at all levels of the organization
- Able to work efficiently as part of a team as well as independently
- High degree of resourcefulness, flexibility and adaptability
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- Strong problem identification and troubleshooting skills

**The perks**:

- Employer paid extended health, vision, and dental coverage (including family)
- Employee and Family Assistance Program (EFAP)
- Health and wellness benefit
- Company cellphone
- RPP eligibility after one year
- Employee recognition program

**Why Broadstreet?**

Broadstreet Properties is a family owned and operated property management company partnered with Seymour Pacific Developments to build apartment and townhome communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone. Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes and is committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law.

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